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  • Report: #756095

Complaint Review: Priceline.com

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  • Submitted: Thu, July 21, 2011
  • Updated: Fri, July 22, 2011

  • Reported By: Ming — San Francisco California United States of America
Priceline.com
Internet United States of America

Priceline.com Consumer Fraud: Priceline misleading the consumers Internet

*General Comment: Not surprising,,,,,,,,,,

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Priceline advertises best price guarantee you can save up to 60% when you name your own price on a hotel.  When I saw the advertisement, I thought my dream would come true to save money on a trip.  Then I submitted an initial bid $250 to bid a resort at Wailea area in Maui for 6 nights in August 2011.  The median price at Wailea area is $569 per priceline.com.   I found out that only 3 resorts available at Wailea area per priceline.com.   These resorts are:
(1)  Wailea Beach Marriott $249 per night.
(2)  Grand Wailea, A Waldof Astoria Resort $569 per nigth. 
(3)  Ho'olei At Grand Wailea $1495 per night.
I thought my chance to get Grand Wailea was high if I submitted the bid higher than $249.  If Grand Wailea could not accept my bid, priceline should give me a resort with retail price higher than $250.

The initial bid $250 was accepted without any counteroffer.   Unbelievable that priceline gave me a resort, Wailea Beach Marriott, with retail price at $249.  As a result, I am loosing money to bid a resort.  I paid more than retail price.  I had no choice to get what resort I wanted even though I paid more.  If I book a resort at retail price, I have choice to choose which resort I want.

I called Priceline several times but they refused to cancel the bid.  They could only able to refund $1 per night back to me.  Also, they refused to refund the tax and fees for $1 x 6 nights.  However, I paid the tax and fees for the amount of $250 x 6 nights.   

This report was posted on Ripoff Report on 07/21/2011 04:00 PM and is a permanent record located here: http://www.ripoffreport.com/r/Pricelinecom/internet/Pricelinecom-Consumer-Fraud-Priceline-misleading-the-consumers-Internet-756095. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 General Comment

Not surprising,,,,,,,,,,

AUTHOR: Adolph - (USA)

Priceline is in business to make money. Any time a bid is tendered to Priceline, they're naturally going to shop for the lowest price THEY can get. They will provide the most profitable accomodations (cheapest to them, to wit: crummy) to fullfill any bids. A good way to get very poor quality reservations.
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Sadly, I'd guess the results you achieved would be reflected in much of their scheduling.
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One must take care to accurately schedule any accomodations with Priceline. If for some reason a person is unable to use that which they purchased, it WILL be paid for anyway.
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