• Report: #1058053

Complaint Review: Priceline.com

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  • Submitted: Mon, June 10, 2013
  • Updated: Mon, June 10, 2013

  • Reported By: Jiayao — Lubbock Texas
Priceline.com
Internet USA

Priceline.com Do not book room thru priceline.com Internet

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Booked for 3 nights at Priceline.com for a non-smoking room for $138.39. Checked in at 5 pm on 06/06/2013, and we were given a room with terrible smoke. Had to ask for a non-smoking room.

They did not respond to my request for 30 minutes. I finally found their manager, and he put us in a 'non-smoking room'. It was better than the first one, but that was not smoke free.

My wife and I were not able to sleep because of the smoke. Our throats were irritated, and we had to leave at 11:30 pm. 

They said they would not refund us, and they even charged $55.87 more. And Priceline.com would not refund us either. I ask for city inspectors to investigate the terrible air quality, which would make people nearly suffocated.

I ask priceline.com to stop their business practices that rip off their consumers. I paid them $138.39 for a non-smoking room, but i did not sleep there because of the smoke.


This report was posted on Ripoff Report on 06/10/2013 05:13 PM and is a permanent record located here: http://www.ripoffreport.com/r/Pricelinecom/internet/Pricelinecom-Do-not-book-room-thru-pricelinecom-Internet-1058053. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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