ED Magedson – Founder
Priceline.com Overcharged by Priceine & they didn't pay the hotel so I could not checkin. Internet
I have used Priceline.com for years to book travel. Yesterday, I booked a hotel and overpaid $130 - I then found out the hotel only charges $90. What I learned from this is that Priceline puts higher prices on their website to make it appear as discounted.I spe
Last night when I arrived at the hotel, I COULD NOT CHECK IN. I called Priceline and spent the next HOUR ON THE PHONE WITH THEM. They told the hotel that my reservation was good but the hotel had put the amount on the wrong merchant account - AND PRICELINE WOULD NOT PAY THEM THE MONEY I ALREADY PAID!!!
I booked this through Priceline - the hotel didn't have to do anything.
After being transferred around by what PRiceline calls their "customer service department" (hahaha, good one. they don't even speak good English so they didn't know what the hell I was saying). WHEN I LITERALLY STARTING SCREAMING AT MARY FROM PRICELINE.COM IS WHEN THEY FINALLY TOOK CARE OF BUSINESS.
I called Jeff Boyd the CEO of Priceline.com today in CT and got his voice mail. I left him a message to call me back but he didn't, but I'm not shocked by this.
DO NOT USE PRICELINE! THEY ARE HORRIBLE. I AM NOW A FORMER CUSTOMER AND I PLAN TO POST THIS EVERWHERE I CAN. I'M WORKING ON GETTING A CLASS ACTION LAWSUIT TOGETHER SO EMAIL ME OR STAND BY FOR THE PUBLIC NOTICE. ENOUGH IS ENOUGH!!!
This report was posted on Ripoff Report on 07/30/2014 11:42 AM and is a permanent record located here: http://www.ripoffreport.com/r/Pricelinecom/internet/Pricelinecom-Overcharged-by-Priceine-amp-they-didnt-pay-the-hotel-so-I-could-not-chec-1166146. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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