- Report: #696557
Report - Rebuttal - Arbitrate
Complaint Review: Priceline.com
Priceline.comInternet United States of America
Priceline.com Priceline BEWARE BEFORE BOOKING Unauthorized charges on bank cards! priceline.com even told us the card wouldn't be charged! Internet
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The next day, today Feb 17th, 2011, I called my bank to ask what the problem was. They stated to me that priceline.com had ran my card 23 times for $1310.16 and on the first transaction put $488.87 on hold meaning that it wasn’t available for use. So any further booking, my card was declined. No where on the Priceline.com web site does it say that they put money on hold after they tell you clearly that “Your credit card has NOT been charged”. Priceline uses a third party booking agent called Worldwide Travel Agency. That’s the number that the bank had relating to the $488.87 hold. When I called them, they said it would take 3 to 7 business days to release the funds back to the bank. They claim this is NOT a mistake and it’s ‘common business practice of any travel agent” to hold ANY available funds on the first transaction even if it states that “your card has not been charged”.
When we called Priceline.com, all they said was they understand but thee's nothing they will do. I now know this isn't the company I'd want to book thru since this is all they have to say when a problem arrises.
We’ve missed out on our vacation and the opportunity to book it with other online sites because of this hold and priceline.com charging our card so many times causing a freeze on the account. First off, I feel a bait and switch was used to get us to book a higher priced package. Then held out funds with out telling us anywhere on their site, not allowing us to use the card or book anywhere else. I think people should know what happens when booking on Priceline.com and other booking sites. They misled us and misinformed us about charges on our card. Now we will have to miss the vacation with our friends because those packages are no longer available on any web site.
This report was posted on Ripoff Report on 02/17/2011 09:42 AM and is a permanent record located here: http://www.ripoffreport.com/r/Pricelinecom/internet/Pricelinecom-Priceline-BEWARE-BEFORE-BOOKING-Unauthorized-charges-on-bank-cards-pricelin-696557. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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