• Report: #728632

Complaint Review: Pricila Lizardo from Adorama.com Adorama photo

  • Submitted: Thu, May 12, 2011
  • Updated: Wed, May 18, 2011

  • Reported By: oxfordu — LA California USA
Pricila Lizardo from Adorama.com Adorama photo
42 West 18th Street New Yprk, New York United States of America

Pricila Lizardo from Adorama.com Adorama photo Ripoff bad customer service, not loyal to customers, Adorama takes vacation without notification New Yprk, New York

*Author of original report: Sorry for report

*Author of original report: Closing my report going to say I have no buff with Cleaning Plus

*UPDATE Employee: Attempted fraud and blackmail are ineffective.

*UPDATE Employee: Attempted fraud and blackmail are ineffective.

*Author of original report: Misprint on Adorama website, item was not as discribed, Adorama did not want to take it seriously

*UPDATE Employee: Attempted fraud and blackmail are ineffective.

*UPDATE Employee: Attempted fraud and blackmail are ineffective.

*Author of original report: Adorama misleading true complaint, bad customer services

*Author of original report: Adorama ripoff

*UPDATE Employee: Report is inaccurate and misleading

*Author of original report: Adaroma a ripoff and bad customer services

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I was ripoff by Adorama on a misleading order of 2 tripods, which were crap. When I made the order, their site said nothing about being on vacation for over a week. Just place the order and days go by without any receipt or customer service.

Adorama system said I order 2 tripods but I only wanted one of them. I filed a complaint but they mailed the tripods but customer service or the whole company was on vacation to correct the order.

When they arrived, I noticed the tripods I got were not as discribed, they was cheap Chinese made tripods. They send the 2 tripods in 2 boxes with 2 separate shipments but they said the shipping was paid for but they wanted me to pay them to return them. I said no way, yet they sent me a UPS return label for one box and they said you pay for the other one. I explained that I did not pay for 2 of them, they made the mistake yet they were no willing to correct the problem they created. [continued below]....
.....

I taped the 2 boxes together and shipped as one box but Adorama got the box but they still wanted to charge me for 2 shipments, so they sent me a refund and took off the $21.30 off my refund. I said no way, I said screw this I file chargeback because this company Adorama is giving me the run around.

I am cyber posting my complaint because they tried to rip me off and their customer service was rude over the phone. They think they are right, ever heard of the term the customer is always right, not at Adorama

There tripod the  Tiltall 3 Section Video bi-post Tripod here:
http://www.adorama.com/TPTPG.html?utm_source=ET&utm_medium=TransactionalEmail&utm_campaign=2point0Product1#ProductReviews

I am not going to order from this company again because they do horrible business. I don't know if you had the same problem but I searched them online and found other related complaints like mine similar.

The place is a ripoff.

This report was posted on Ripoff Report on 05/12/2011 04:09 PM and is a permanent record located here: http://www.ripoffreport.com/r/Pricila-Lizardo-from-Adoramacom-Adorama-photo/New-Yprk-New-York-800-223-25/Pricila-Lizardo-from-Adoramacom-Adorama-photo-Ripoff-bad-customer-service-not-loyal-to-728632. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

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REBUTTALS & REPLIES:
6Author 5Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

Sorry for report

AUTHOR: - ()

I want to make a change in my report and say I didn’t mean any harm because I think people change as I want to say I am truly sorry for making this report, if I could remove it I would. I am sorry and I think we can put this past us, forgive me as I want to be a better person to all people

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#2 Author of original report

Closing my report going to say I have no buff with Cleaning Plus

AUTHOR: M - ()

I tried to make a closing on this report but it didn't go through but going to try again in that I have no problem with Cleaning Plus anymore.

Yes they continue to over post on Craigslist but there are thousands of uncontrolled post on Craigslist that don't follow the rules. So I am putting Cleaning Plus behind me and going to apologize to them for what's it worth and say I am sorry I originally posted my complaint on them, nobody is perfect and wish them the best.

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#3 UPDATE Employee

Attempted fraud and blackmail are ineffective.

AUTHOR: Helen - (U.S.A.)

Firstly, ALL in-stock items ordered by 6:00pm EST are dispatched the same day - provided there are no id verification issues.

Secondly, click on http://www.resellerratings.com/store/Adorama to read accurate feedback from honest Adorama customers who are not intent on blackmailing a company as the OP appears to be by posting inacurate feedback across multiple forums.

Helen Oster

Adorama Camera Customer Service Ambassador

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#4 UPDATE Employee

Attempted fraud and blackmail are ineffective.

AUTHOR: Helen - (U.S.A.)

As I stated above, Ms Lizardo, we do not respond to attempts to defraud, blackmail and extort.

Helen Oster

Adorama Camera Customer Service Ambassador

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#5 Author of original report

Misprint on Adorama website, item was not as discribed, Adorama did not want to take it seriously

AUTHOR: oxfordu - (USA)

Learning how slow they are in sending their items and their poor connection to getting through their customer serivces department, landing several different departments after having one staff after another hanging up on the phone trying to get to the services department. What a waste of time.

Google "Adorama complaints" see the results of unhappy customers have to say.
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#6 UPDATE Employee

Attempted fraud and blackmail are ineffective.

AUTHOR: Helen - (U.S.A.)

For a true and accurate picture of customer satisfaction with Adorama Camera, I
invite all readers of this report to visit:

http://www.resellerratings.com/store/Adorama

Adorama has been in business for over 30 years, and has a rating of 9.53 / 10
for customer satisfaction - which would not happen if we were not one of the
leading independent photographic retailers in the world.

Unfortunately, customers do try to attempt to defraud us occasionally and
resort to blackmail when we refuse to give in to it.

However, we will not do so.

Helen Oster
Adorama Camera Customer Service Ambassador
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#7 UPDATE Employee

Attempted fraud and blackmail are ineffective.

AUTHOR: Helen - (U.S.A.)

The author of the report attempted to defraud Adorama and
since being caught out has chosen to post on this board and at least one other
attempting to place the blame upon Adorama staff.



For a true and accurate picture of customer satisfaction with Adorama Camera, I
invite all readers of this report to visit:



http://www.resellerratings.com/store/Adorama



Adorama has been in business for over 30 years, and has a rating of 9.53 / 10
for customer satisfaction - which would not happen if we were not one of the
leading independent photographic retailers in the world.



Unfortunately, customers do try to attempt to defraud us occasionally and
resort to blackmail when we refuse to give in to it.



However, we will not do so.



Helen Oster



Adorama Camera Customer Service

Ambassador

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#8 Author of original report

Adorama misleading true complaint, bad customer services

AUTHOR: oxfordu - (USA)


The fact the matter is, Adorama is rude and not very friendly. They treat their customers that they are not right, they pretend they are right instead.

Think twice before ordering from Adorama, in case the product is misleading on their website, it is cheap or something else. Adorama proves they will make you pay for it if their site is misleading and even if the product is crap.

Bad experience, bad customer service. Line connect problems, difficulty getting through customer services department.

And they take long vacations. What to make an order, think about their vacation first, customers are not first when it comes to making orders.
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#9 Author of original report

Adorama ripoff

AUTHOR: oxfordu - (USA)

Hey first page on Google Adorama, thats what happens when people make complaints how you treat your customers.

Where your rude, when you don't treat the customer right, when you take vacations and don't inform customers on the pages of the items directing from other sites that place the products.

Selling lousy cheap Chinese tripods.

Not fixing placed orders when orders in error over your website

and making customers pay for your mistakes.
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#10 UPDATE Employee

Report is inaccurate and misleading

AUTHOR: Helen - (U.S.A.)

The above report is inaccurate and misleading.



Details of our vacation period for the Jewish holiday of Passover was posted several weeks in advance, on our website, it was blogged and Tweeted, and posted on our Facebook pages.



We have closed for Passover ever since the company was founded over 30 years ago, and as a privately owned family-run business, we have every right so to do.



In addition, the customer attempted to defraud Adorama by using a pre-paid label intended for another item, to return an item he simply didn't like.



It states on our website:

http://www.adorama.com/catalog.tpl?op=FAQ#Our%20Return%20Policy



Return Policy:



Ship the parcel back to us freight prepaid. We do not accept COD or freight collect shipments. We recommend a shipping method that provides tracking and insurance.



Ship to:

Order Processing

7 Slater Drive

Elizabeth, NJ 07206



Items that qualified for free shipping that are being returned will have our standard shipping charges deducted from refund or credit. The  return shipping cost (the cost to send an item back to us) is not refundable,



The report is without any basis in fact.



Helen Oster

Adorama Camera Customer Service Ambassador

Helen@adorama.com
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#11 Author of original report

Adaroma a ripoff and bad customer services

AUTHOR: oxfordu - (USA)

Adaroma a ripoff and bad customer services
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