DO NOT USE THEM!!
I am a tenant in a unit where owner used Pride for A/C, Plumbing services for years (when there were no problems).
When we did have problems, the service people were lazy as heck, would just look at the A/C unit and say things like "well, it's just old!" without even opening the A/C closet! They'd say "oh that toilet has a narrow tube" -- with no attempts made to do anything further etc.
We got very used to hearing "well that's not covered by your service contract!" ... basically unless we asked them to come stare at the toilet flushing they never did anything.
The last straw came last Friday when one of the plumbers (apparently a higher-up too!) came within a hair of actually PHYSICALLY ASSAULTING my wife!!!! He seemed to be intoxicated (wearing dark sunglasses inside, 5PM rainy Friday) and when he decided it was time to leave my wife asked him to wait to call the company. He lunged as if to HIT her!! Company laughed off my complaint. Shoulda called police on him. My wife was shaking and crying for over a DAY after this animal tried to physically attack her. The reason? She asked him to wait before going down the elevator until she could call his boss/the company because he hadn't attempted what the service order requested him to do (check why the toilet wouldn't flush anything bigger than a single kleenex).
They will screw up in every which way, one hand doesn't know what the other is doing, and apparently not only do they not train/screen their employees to be nice to housewives at home, apparently when confronted with the behavior of their easily-violent workmen, the company will instinctively take their side before you can even present your side of the story.
STAY AWAY! If for no reason then they are lazy and you will not get your service-contract's money's worth! Or better yet because of their threatening staff members. Be careful having your wife home alone with these people!