• Report: #10803

Complaint Review: Prime Peripherals and Symantec

  • Submitted: Sun, January 06, 2002
  • Updated: Mon, July 12, 2004

  • Reported By:San Jose CA
Prime Peripherals and Symantec
See Other Reports - California for Syman San Jose, California U.S.A.

Prime Peripherals Rebate and Symantec System Works Rebates is a rip-off

*Consumer Suggestion: I got mine... however I no longer have it.

*Consumer Comment: WHEN DO I GET MY REBATE BACK FROM NORTON ANTUVIRUS2004

*Consumer Comment: WHEN DO I GET MY REBATE BACK FROM NORTON ANTUVIRUS2004

*Consumer Comment: WHEN DO I GET MY REBATE BACK FROM NORTON ANTUVIRUS2004

*Consumer Comment: WHEN DO I GET MY REBATE BACK FROM NORTON ANTUVIRUS2004

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prime peripherals modem offer offer is a rip-off, as is the Symantec Rebate.

I submitted the Prime Periphreals rebate offer over 3 months ago, and nothing. I was searching the Website for Prime Peripherals because their windows driver has an issue and came across a complaint on this website. I felt it my duty to enter mine. I have had the similar experience, as some of their customers as indicated by the hit at this website. Bad Business practices. Bad! Bad!

In addition I purchsed Symantec SystemWorks and submitted their rebate offer only to have them indicate I had omited some needed information. Like the old CD from another application, first page of its manual, etc. None of this was on the rebate offer as a requirement for the rebate. An why would I send the CD for one application in order to get the rabate. I would have to take the rebate and use it to re-buy the application I sent to them in the form of the original CD. I called them, at the 1-800 number as instructed. Got an answering machine and left a message, no one has called me in 3 weeks. On top of that they had my last name as "Giugan" and not Colligan. They seem to get everything right execpt for the last name. Which was clearly spelled. I even called their office here in CA, and was instructed to call customer service which I had 45 Minute wait, 30 Minute wait, another 30 minute wait. Bad Business Practices!

Thomas
San Jose, CA

This report was posted on Ripoff Report on 01/06/2002 12:00 AM and is a permanent record located here: http://www.ripoffreport.com/r/Prime-Peripherals-and-Symantec/San-Jose-California/Prime-Peripherals-Rebate-and-Symantec-System-Works-Rebates-is-a-rip-off-10803. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 5Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Suggestion

I got mine... however I no longer have it.

AUTHOR: Elizabeth - (U.S.A.)

I recently purchased the professional version of Norton Anti-virus and was given two rebates to submit. The first one was through the store and symantec, and it came quickly with no problem. The second one did require that I had a previous competitor's product of a previous product from them. I sent it in, and noticed online that it had been declined. I called the number and they told me why. The customer support tech. walked me through the process of printing out a screen to prove I had a previous year's version of antivirus. I then got my rebate promptly. Keep trying to contact them, you will hopefully get yours. I think there is a website you can to go to check the status of your rebate, however I no longer have it. Good luck.
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#2 Consumer Comment

WHEN DO I GET MY REBATE BACK FROM NORTON ANTUVIRUS2004

AUTHOR: DAVID - (U.S.A.)

i want to get my rebate when do i get it
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#3 Consumer Comment

WHEN DO I GET MY REBATE BACK FROM NORTON ANTUVIRUS2004

AUTHOR: DAVID - (U.S.A.)

i want to get my rebate when do i get it
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#4 Consumer Comment

WHEN DO I GET MY REBATE BACK FROM NORTON ANTUVIRUS2004

AUTHOR: DAVID - (U.S.A.)

i want to get my rebate when do i get it
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#5 Consumer Comment

WHEN DO I GET MY REBATE BACK FROM NORTON ANTUVIRUS2004

AUTHOR: DAVID - (U.S.A.)

i want to get my rebate when do i get it
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