- Report: #81725
Report - Rebuttal - Arbitrate
Complaint Review: Prime TV - Direct TV
Prime TV - Direct TV1930 N. Poplar Street Southern Pines, North Carolina U.S.A.
Prime TV - Direct TV Lairs rip-off thieves false advertising Southern Pines North Carolina
I talked for 20 minutes to the guy on the phone, he assured me that my local channels were included, at a rate of $33.99 a month. Being leery, I questioned him repeatedly, he checked and double checked, said YES, my local channels were included. He also said it was free installation, that they would send me a paper to sign and give to the installer to cover the $89.00 installation fee.
Also, that they would put me down for the following Friday for installation. So, I ordered the package.
Lie #1: I find out from the installer that local channels are not even available in my city, and there are no plans to have them available here.
Lie #2: "If" local channels had been available to me, it would have been $38.99 a month, not $33.99.
Lie #3: I would have to pay for installation, and wait for a rebate from Prime TV, not what the guy said that I sign a paper and give the installer to cover the installation costs.
Lie #4: The installer had my installation down for Monday, not Friday. Needless to say, had I known my local channels were not included, I would have NEVER ordered the system. I was lied to from the start, totally misled.
Now, I am returning the system, I never had it installed. They want ME to pay for the shipping !!! There would be no shipping had I not beem lied to from the start ! Because I would NOT have ordered it ! I should not be out one cent for THEIR "con artist" salesperson.
Anyway, trying to get any satisfaction by phone was useless... my dog would have made a better supervisor.
Parkersburg, West Virginia
This report was posted on Ripoff Report on 02/24/2004 06:55 PM and is a permanent record located here: http://www.ripoffreport.com/r/Prime-TV-Direct-TV/Southern-Pines-North-Carolina-28387/Prime-TV-Direct-TV-Lairs-rip-off-thieves-false-advertising-Southern-Pines-North-Carolina-81725. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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