• Report: #39495

Complaint Review: Prime TV LLC

  • Submitted: Mon, December 30, 2002
  • Updated: Mon, December 30, 2002

  • Reported By:Centreville Virginia
Prime TV LLC
125 Murray Hill Rd, Suites H, I & F Southern Pines, North Carolina U.S.A.

Prime TV LLC Installation Rebate hassles, false promises and slow prossessing Southern Pines North Carolina

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In May of 2002, I subscribed to DirecTV based on Prime TV's installation rebate offer of $140. It's been five months and still no check.

I've talked to numerous "customer service" reps and "supervisors" and got a consistent run-around: "It takes time"; "We'll bump your status up to critical"; "I'll print out your record and give it to my supervisor and he'll walk it down to accounting." Yeah, right.

All that got me nowhere. I talked to Brad, Trudy, Tonya, and left messages for Jeff Hess, the manager of customer service.

I filed a complaint with the NC AG's office at http://www.jus.state.nc.us/cpframe.htm. I faxed a copy of the comlaint to Prime TV at 910-693-1630. Within 15 minutes I got a call from the General Counsel's office at Prime TV, promising to overnight me a check for the $140. I asked for interest and time spent on the hassle and the GC offered $200 plus interest.

We'll see...

Washington, District of Columbia

This report was posted on Ripoff Report on 12/30/2002 10:37 AM and is a permanent record located here: http://www.ripoffreport.com/r/Prime-TV-LLC/Southern-Pines-North-Carolina-28387/Prime-TV-LLC-Installation-Rebate-hassles-false-promises-and-slow-prossessing-Southern-Pi-39495. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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