Prime TV Gatelinx ripoff scam fraud Southern Pines North Carolina

Yeah, I worked at Gatelinx for a full year and some change, and I gotta tell ya'.. that place is as straight as a paperclip. The rebate was a joke with all of us working there.

We were told to tell the customers 6-8 weeks, knowing full well it would be more like 6 months, if ever, before they received anything. But, what could we do? If one of our customers called us up to complain about it, the only thing we could do was transfer them to Customer Service.

But, there's good news. The courts have issued an order requiring them to pay everybody their rebate, plus $50 or something like that. This was done several months ago. If you haven't heard anything about that, you might want to follow up on it to get your $149.00

First of all, in my case, the amount is $99.99 which I am sure the employee of fours years would also scream about if a company promised a rebate to them and then did not follow through. Second, I followed the rebate directions to the letter and have been told countless times that my rebate was approved in February and would be sent in seven to ten days. Seven to ten days from when? It has been seven months and I am still getting the same song and dance. If the attitude of the employees is that we are complaining about small change then it is no wonder none of us are getting our rebates. They don't care. I realize the 6 to 8 weeks is a guideline but who expects it to be seven months and in my case probably more as I doubt that I get my rebate in 7 to 10 days from yesterday which was August 22, 2003. How long does it take to dump the same information used for billing all of us into a file to pay all of us and then print and mail the checks?

In my case everything was filed in time and the paperwork was done properly. I kept copies because I've run across jokers like these before. After 18 weeks they stopped even offering excuses and began simply stonewalling with the statement that I'd been put on the expedited list.

After attempting to contact the registered agent for Prime without success, I contacted his mother and told her about her son and that I would have to post her home address and phone number as the best contact for Prime since their published numbers seem to go nowhere. Richard (Tray) Yelverton is Primes registered agent and a belligerent windbag. Ten minutes later I got a phone call from Richard. After 5 min of empty threats he agreed to get a check into my hands within 24hrs. to prevent my posting the information. However I will be glad to give it to anyone who calls and asks for it. My name is Chip and I can be reached at 773-202-8320.

Other Information:
Home numbers for senior staff members

The Owners:
David & Annette Hagen
1-910-692-7400
360 E. Illinois Ave.
Southern Pines NC. 28387

The Customer Service Manager
Jeff Hess
145 Rothbury Dr
Carthage, NC 28327
(910) 949 - 9989

The Registered Agent:
Richard Lee Yelverton III, his phone number is 1-800-395-5899 x 1905 but don't expect any help from him. Unless you call me and get his mothers number.


The cop to talk to is John Bason of the Southern Pines Sherrifs Department 1-919-716-6400 jbason@ail.jus.state.nc.us

Also Contact Sgt. Rodney Dozier NC State Police 1-910-692-7031

Tom Sobcinski FBI field office 1-910-321-2115

Lynn Green NC States Attorney Generals Office 1-919-807-2000

I am a LOYAL Prime TV employee and have been for 4 years and will continue to be. I can not believe people have nothing better to do with their time and lives but complain about a rebate and threaten to sue over something so minimal.Now who's the crook?

The instructions are in plain english and can not possibly get any simpler. Rebates are TIME SENSITIVE and if you do not get everything in by the clearly stated timeline then it is voided, how simple is that?

The owners and staff, especially customer service, are some of the hardest working people I have ever met. WE DO CARE and we work extremely hard to make EVERY customer happy. If all the thousands of HAPPY customers, would post their stories on this web site, your complaints would be a drop in the bucket. Your judgements are a real disappointment in a world of much larger issues.

Thank you