• Report: #44954

Complaint Review: Prime TV

  • Submitted: Tue, February 11, 2003
  • Updated: Sun, October 26, 2003

  • Reported By:Asheville North Carolina
Prime TV
125 Murray Hill Rd, Suites H, I & F Southern Pines, North Carolina U.S.A.

Prime TV ripoff rebate scam mistreated and ripped off outlandish ripoff late fees political corruption Southern Pines North Carolina

*UPDATE Employee: is that the best you can do amy ..continue to mislead the customers

*Consumer Comment: Excuses! Excuses! ..Prime TV is everything but PRIME including it's employees.

*UPDATE Employee: Ex-employee's always seek Vengence

*UPDATE Employee: Ex-employee's always seek Vengence

*UPDATE Employee: Ex-employee's always seek Vengence

*UPDATE Employee: Ex-employee's always seek Vengence

*Author of original report: Maybe there is hope...

*UPDATE Employee: Important Things Consumer's Need To Do For the REBATE

*Consumer Suggestion: Take Action Now ..You will not collect your rebate money

*Consumer Suggestion: Dont hold your breadth waiting for PRIME TV!!..

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I don't quite have the ongoing longterm story yet the others do, but I thought I would give an update on the current situation. I may end up having problems. I had my DirecTV installled in mid-December by a Prime TV contractor. Everything went fine. He told me about how exactly to get the $99.00 rebate. I followed his directions and sent the information to Prime TV in late December.

When I hadn't heard anything in about a month, I called back to get the status. I was told that I was approved for the rebate on December 30 and it was "in process". When I asked how long it took, I was told that it could be up to six to eight weeks.

When I asked why it took so long, the person on the other end of the phone said "The mail takes that long". When I told her that I lived only about 200 miles from Southern Pines, and that it would probably only take one day, or two at the most for the mail to get here, she then told me that eight weeks from Dec. 30 is Feb. 24 and that I would get the rebate before then.

So yesterday, (Feb. 10), I decided to call back. This time I was given a different story. The person on the other end told me that he didn't know why I hadn't gotten it yet, and that checks are cut on Fridays and he would note my account to have it cut this Friday, so I would get it early next week. He genuinally seemed like he had heard too many of these complaints and sounded like he felt bad about lying so often to customers.

I asked him if he could guarantee it would go out this week, and he said no, he couldn't. He told me to call back next week to check. So I asked to then talk to someone in accounting and he said he couldn't do that, but he would let me talk to his supervisor.

She gave me another story too. She would hear no argument whatsover...she looked up my account and told me I would have the check by Feb. 24th (8 weeks to the day), and not to call back before then. You can rest assured that if the check is not in my mailbox that day, I will send the complaint to the NC Attorney General's office. I will update this as necessary.

Stuart
Asheville, North Carolina
U.S.A.

This report was posted on Ripoff Report on 02/11/2003 08:24 AM and is a permanent record located here: http://www.ripoffreport.com/r/Prime-TV/Southern-Pines-North-Carolina-28803/Prime-TV-ripoff-rebate-scam-mistreated-and-ripped-off-outlandish-ripoff-late-fees-politica-44954. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 10Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

is that the best you can do amy ..continue to mislead the customers

AUTHOR: Amy - (U.S.A.)

you know what your are doing is wrong but you continue to mislead the customers. come now keri, if someone owed you money would you not be mad upset and determined to get your money. go ahead and stand by your company as you will be unemployed when this company is no longer there..oh, by the way, i have a job making twice as much as you ever could...see ya sweetie!
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#2 Consumer Comment

Excuses! Excuses! ..Prime TV is everything but PRIME including it's employees.

AUTHOR: Leah - (U.S.A.)

It has come to my attention that anyone standing up for this compnay must have recieved their rebate check, but if you could be so kind as to direct me to the positive comments about this company, I would be happy to read them.

This companies practices are inadiquate and I doubt legitimate. Prime TV should watch for lawyers who's main objective is to destroy companies that thrive on consumer neglect.

No EXCUSE can explain or justify why Prime TV has mistreated countless consumers by STEALING their money and tampering with the reputations of legitimate satellite companies like DIRECTV.

I am not in the industry, but have been screwed by Prime TV, but they can expect to pay me. ONLY because I have a lawyer in the family. How SAD and disgraceful it must be to work for such a company. I feel sorry for you pathetic blood sucking "Customer reps"
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#3 UPDATE Employee

Ex-employee's always seek Vengence

AUTHOR: Amy - (U.S.A.)

It just amazes me that anyone would take the word of a couple of ex employees only out for vengence. I am going to respond to the backed up mail quote. The mail is openned and processed daily. Perhaps the only mail you saw backed up was on your desk and that is why you are now unemployed.
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#4 UPDATE Employee

Ex-employee's always seek Vengence

AUTHOR: Amy - (U.S.A.)

It just amazes me that anyone would take the word of a couple of ex employees only out for vengence. I am going to respond to the backed up mail quote. The mail is openned and processed daily. Perhaps the only mail you saw backed up was on your desk and that is why you are now unemployed.
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#5 UPDATE Employee

Ex-employee's always seek Vengence

AUTHOR: Amy - (U.S.A.)

It just amazes me that anyone would take the word of a couple of ex employees only out for vengence. I am going to respond to the backed up mail quote. The mail is openned and processed daily. Perhaps the only mail you saw backed up was on your desk and that is why you are now unemployed.
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#6 UPDATE Employee

Ex-employee's always seek Vengence

AUTHOR: Amy - (U.S.A.)

It just amazes me that anyone would take the word of a couple of ex employees only out for vengence. I am going to respond to the backed up mail quote. The mail is openned and processed daily. Perhaps the only mail you saw backed up was on your desk and that is why you are now unemployed.
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#7 Author of original report

Maybe there is hope...

AUTHOR: Stuart - (U.S.A.)

Unbelievably, my check showed up in the mail today. Actually before the eight weeks was up. So maybe the person who told me that he would flag my check to be printed wasn't lying.

This is still ridiculous, you should not have to call a company to get a rebate check mailed, so there are still major problems with Prime TV, but I did get my rebate, so I am satisfied at this point. As long as the check doesn't bounce!
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#8 UPDATE Employee

Important Things Consumer's Need To Do For the REBATE

AUTHOR: Teeny - (U.S.A.)

hello all....i just wanted to inform everyone of the things that need to be done about getting your rebate, because i know first hand what you need to do....

1st and foremost READ ALL INFORMATION FRONT AND BACK!!! 2nd MAKE SURE YOU HAVE SIGNED THE REQUIRED PAPERWORK!!! 3rd SUBMIT EVERYTHING LIKE IT SAYS, NOT JUST A PAPER HERE AND THERE....and this is important in case info you don't read everything on the rebate form~~~~~

#1~~SIGN AND COMPLETE THE REBATE VOUCHER(THAT WOULD BE THE WHITE AND YELLOW COPIES~KEPP ONE FOR YOU RECORDS)

#2 SIGN AND COMPLER THE DTV ANNUAL PROGRAMMING AGREEMENT(IT IS THE BLUE AND PINK COPY) AND

#3 SEND A COPY OF THE TOP PART OF YOUR DIRECTV BILL THAT SHOWS THE RECEIVERS ACTIVATED AND MAKE SURE THAT IT SHOWS YOUR NAME ACCOUNT # HOW MUCH YOU OWE AND MOST IMPORTANTLY MAKE SURE IS SAYS TOTAL CHOICE PROGRAMMING(THIS IS THE ITEM ALOT OF CONSUMERS FORGET TO SEND IN)~~~~~

HOPEFULLY THIS WILL HELP ALOT OF PEOPLE~~~THEY ARE SIMPLE INSRUCTIONS THAT MANY PEOPLE FAIL TO READ AND SEE BUT IT IS ON THE VERY BACK OR THE REBATE FORM, JUST READ CAREFULLY SO YOU DON'T FEEL JIPPED!!! THANKS ALL AND GOOD LUCK, THIS IS ALL THE INFO THAT I CAN GIVE AT THIS MOMENT~~~~~

OH AND ANOTHER THING, IT IS TRUE ABOUT THE MAIL THAT IS BACKED UP, THERE ARE BOXES OF PAPERS THAT HAVE NOT EVEN BEEN GOT TO BECAUSE THEY FAIL TO HIRE ENOUGH PEOPLE TO WORK ON THE REBATE PAPERS, THERE IS 6 AT THE MOST THAT WORK ON THESE WHEN THIS AMOUNT SHOULD BE TRIPPLED FOR THE AMOUNT OF PAPERS THAT COME IN EVERY DAY
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#9 Consumer Suggestion

Take Action Now ..You will not collect your rebate money

AUTHOR: Bockie - (U.S.A.)

Contact the NC Attorney General's Office and get the complaint ready to file. Richard from New Mexico is exactly right in what he is telling you. You will not collect your rebate money unless the complaint is filed. The longer you wait, the more time goes by, and maybe you will just forget about it. You would be amazed and sickened at how many victims have not gotten their rebate checks. I have spoken with thousands of these victims as I used to work for this company. Honesty sunk in and I got out!!
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#10 Consumer Suggestion

Dont hold your breadth waiting for PRIME TV!!..

AUTHOR: Richard - (U.S.A.)

hi...i have already been thru this with them.....do not delay sending your formal complaint to the NC Atty General.....PRIME TV will not honor what they have promissed you. The only way to get your rebate is to file the complaint with the attorney general...once he contacts Prime TV they have 10 days to respond...usually the cut and mail the check almost immediately so when they respond to the atty gen they can say that they have sent you the rebate already.



Obviously most people wait and wait with Prime tv promissing but doing nothing...the longer they stall you the longer they collect interest on your money.....and just think of all the thousands of people who just give up....PRIME TV IS A SCAM....FTC SHUT THEM DOWN>>>>>
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