- Report: #74303
Report - Rebuttal - Arbitrate
Complaint Review: Prime Tv
Prime Tv1930 N. Poplar Street, Ste 1 Southern Pines, North Carolina U.S.A.
Prime Tv Ripped off and duped by Prime TV and DirecTv too Southern Pines North Carolina
*UPDATE Employee: Prime TV is not Direct TV, be careful.
I had made a call after choosing Direct tv to set up the install. Believing that I was speaking with a representative for DirecTV, I asked several times to make sure that local channnels for my area was included. I was informed by the woman that everything was fine and they would be a part of the package. While my installers were wrapping up the install, they had to make a call to DirecTV's 800 line, so they used my phone.
As "Joe" was getting set to leave, he gave me all of the information to get my $49 rebate. And again I also inquired about the local channels, to which he replied that I didn't have them because I had the wrong equipment and out the door he went leaving me speaking to a rep from P tv. This rep confirmed what the installer did that I was not going to get locals.. I immediately became irritated and told him to reach the installer and remove their equipment from my house. A call later confirmed that I did have the right equipment but locals were still not available.
After placing me on hold numerous times, the call finally was disconnected. I again began placing calls to Directv and was finally able to leave a voice mail explaining the problem-- a call that was never returned.
I have spoken with a couple of operators with Directv that said the locals were going to be "a couple of months". I negotiated a very small discount on my package to appease me. The couple of months have now turned out to be early 2004.
I have now sent four emails and mailed a hard copy of my letter to Directv. Although two of the emails have been acknowledged, nothing has been done. Directv claims ignorance when Prime tv is brought up.
J.D. Powers apparently awarded Directv for Customer Satisfaction... What a joke!! Both Directv and Prime tv hopefully will get the message by people reading these comments and no longer ordering their services.
This report was posted on Ripoff Report on 12/06/2003 09:08 PM and is a permanent record located here: http://www.ripoffreport.com/r/Prime-Tv/Southern-Pines-North-Carolina-28387/Prime-Tv-Ripped-off-and-duped-by-Prime-TV-and-DirecTv-too-Southern-Pines-North-Carolina-74303. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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