• Report: #66143

Complaint Review: Prime Tv

  • Submitted: Mon, August 25, 2003
  • Updated: Tue, October 21, 2003

  • Reported By:means Kentucky
Prime Tv
125 Murray Hill Rd Southern Pines, North Carolina U.S.A.

Prime Tv ripoff for rebates Southern Pines North Carolina

*UPDATE EX-employee responds: getting your rebate back, refuse to wait any longer

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

I got direct tv in february of 2003, and did all my paper work for the rebate, and here it is august 2003, and I still havent received it, every time I call they keep telling me it will be sent out on friday, but friday comes and goes, and it never comes, if anyone knows what to do about this, please let me know,

Tammy
means, Kentucky
U.S.A.

This report was posted on Ripoff Report on 08/25/2003 01:41 PM and is a permanent record located here: http://www.ripoffreport.com/r/Prime-Tv/Southern-Pines-North-Carolina/Prime-Tv-ripoff-for-rebates-Southern-Pines-North-Carolina-66143. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on Prime Tv

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE EX-employee responds

getting your rebate back, refuse to wait any longer

AUTHOR: Ryan - (U.S.A.)

As a former employee of Prime Tv customer service even i don't know if everyone gets their rebate, I had had customers call in a say that they did finally get a rebate but it takes longer than 6-8 weeks trust me,MORE LIKE 3 YEARS IN SOME CASES. A lot of the time customers will call in about 1 week after the 8 wks have ellapsed, and then they (customer service) will tell you that they are going to put your rebate on RUSH which will will take 2-4 more weeks and then if you don't recieve it and call back they will tell you they are going to place your account on critical which which will take 15-21 business days for your check to be cut keep in mind that this is still another 3 weeks but they will says 21 days because the word "week" sounds like an eternity. Also keep in mind that each time they place your account on a new status, that does not necessarily mean that that's when your going to recieve your check, that means that your check will not be written for another 15-21 business days and also checks are only written on fridays and mailed on mondays and if there happens to be a holiday then add another day.

If your patient you can go through this process or it has been to my understanding that if you would like to speed things up customers that become irate or threaten to contact the BBB or the attorney general get the best results as far as a check, this approach only works after you are overdue on critical, but i wouldn't bother calling them to threaten them because a whole bunch of other people already have and they can't do anything about it they (customer service) only get paid $7.00/hr.

So what is the best way to get your rebate. CALL DIRECTV not primetv even though you ordered through primetv, and threatened directv if you do not get your rebate from primetv you will cancel the SERVICE because they want you to keep service and tell them you refuse to wait any longer. Chances are that in most cases directv will go ahead and pay you your $99.

WARNING: You must keep the directv system activated for the consecutive 12 months according to the contract else your rebate could become void. I know that that doesn't seem fair and thats because it isn't. And if you do decide heck with the $99 and just cancel make sure you contact primetv to have the equipment picked back up, they will do this free of charge, because if you don't they will try to charge you $150 dollars for each reciever not returned

So call DIRECTV AND COMPLAIN COMPLAIN COMPLAIN, unless of course you can afford an attorney
Respond to this report!
What's this?
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
X