- Report: #74713
Report - Rebuttal - Arbitrate
Complaint Review: PrimeTV
PrimeTV1930 N. Poplar St. Suite 21 Southern Pines, North Carolina U.S.A.
PrimeTV is giving DirectTV a bad name Now I am telling everyone not to deal with either Southern PInes North Carolina
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I called PrimeTV and they said that the message was never noted and that it could not be done. So I said fine, cancel my order because I cannot take off a day to sign for a package and then another day to have the system installed.
I spent 3 days fighting with them and UPS. Finally, I told UPS to return the system and that I was refusing it. I called PrimeTV after they received the unit back and was told that I could not get my full refund of $43 because I refused the shipment. They can only refund me $29 for my warranty.
But if I had let UPS try to deliver 3 times and they send it back to PrimeTV than I might have gotten more back or I might have gotten none.
Now it will be 4 - 6 weeks to get my $29 refund and nothing for the time and effort I have had to put into this. People need to be warned about this company. I would hate for someone else to get ripped off like I did. I feel so disgusted.
Unfortunately, this gives me a bad impression about DirectTV because their name is used by PrimeTV.
This report was posted on Ripoff Report on 12/10/2003 03:29 PM and is a permanent record located here: http://www.ripoffreport.com/r/PrimeTV/Southern-Pines-North-Carolina-28387/PrimeTV-is-giving-DirectTV-a-bad-name-Now-I-am-telling-everyone-not-to-deal-with-either-So-74713. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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