• Report: #340331

Complaint Review: Primecast

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  • Submitted: Sat, June 14, 2008
  • Updated: Tue, July 19, 2011

  • Reported By:Miami Florida
Primecast
3800 Park Central Boulevard No Pompano Beach, Florida U.S.A.
  • Phone: 888-693-2762
  • Web:
  • Category: Cable TV

Primecast / Broadstar Communications ARE THE WORST PRIMECAST / BROADSTAR IS A BIG RIP OFF Pompano Beach Florida

*Author of original report: The 'Response' was 3 years too late...

*UPDATE Employee: Primecast Response Team

*Consumer Comment: I've had issues with Primecast too.

*Consumer Comment: Sorry to disappoint the NEW JERSEY Broadstar subscriber...

*Consumer Comment: BroadStar Communications is not part of this company

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We are a 35 story 330 unit condo building in Miami, our developers that built this place signed us into a 10 YEAR EXCLUSIVE communications contract with this company. A WAS called Broadstar first but has since been acquired by PRIMECAST and THEY are THE WORST communications company I have ever come across. Our TV's go out all of the time, internet is NEVER the speed advertised, and the phones go out and we are unable to even call 911--life and safety are at risk!

Primecast is going in all over So FL so BEWARE if you are buying into a building that has this MONOPOLY of communications as we have no other options to use once the developer made this 'DEAL'! with the devil! I have heard that other developers are entering into these exclusive contracts with Primecast also with a 10 year LOCK. We have been in this contract for 3 years now and the service has not improved and do not forseeing them doing anything about it after 3 years of complaining.
If your phones go out due to the fact that they ARE NOT copper 'land lines' but voice over internet--much like Vonage--why not pay (((competitor's name redacted))) $24.99 a month rather that Primecast at $59.00 a month just for a volp phone line, my (((redacted))) works better & more reliable than their line anyway!

HELLO--911 can you hear us??

Primecast is expensive and they do not deliver--they are one BIG RIP OFF!

Consumer BEWARE!

Welcometomiami
Miami, Florida
U.S.A.

sorry, allowing you to give a competitors name would instigate others to just file against their competition, to only come back later to suggest their company, ..plus, if you post a competitors name more than likely they will show up on search engines as a Rip-off! - - your comments on this policy are welcome. CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report. In this case we removed an alleged competitor's name

This report was posted on Ripoff Report on 06/14/2008 06:37 PM and is a permanent record located here: http://www.ripoffreport.com/r/Primecast/Pompano-Beach-Florida-33064/Primecast-Broadstar-Communications-ARE-THE-WORST-PRIMECAST-BROADSTAR-IS-A-BIG-RIP-OFF-340331. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 4Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

The 'Response' was 3 years too late...

AUTHOR: Welcometomiami - (U.S.A.)

Not TOO concerned with your reputation if it took 3 years to search the 'web' for bad PR!!! Then the Totally SCRIPTED response (if that is what you might call it) was a JOKE!!
PRIMECAST IS STILL A RIP OFF!!!!
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#2 UPDATE Employee

Primecast Response Team

AUTHOR: Primecast Response Team - (United States of America)

Here at Primecast, we pride ourselves on giving our customers the best
there is to offer when it comes to television, Internet, and phone
services.  We also strive to extend the utmost care to our customers, so
we went out on the web just to find customers in need!  Primecast would
like to sincerely apologize for any difficulties or inconveniences you
have come across, especially if you are not receiving
the customer care you deserve from us.

 
So when hiccups happen, we are always willing and able to assist
you in resolving any issues you may have. Please contact our customer
service call center at (866) 671-1117 or email us at ResponseTeam@goprimecast.com
so we can help you right away with any of your concerns.  We look forward to hearing from you and appreciate any comments/suggestions you would like to share. 

Thanks!

The Primecast Team
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#3 Consumer Comment

I've had issues with Primecast too.

AUTHOR: Anonymous - (U.S.A.)

The apartment complex that I live in (the Timber Links at Denton) recently switched to Primecast and I agree with you that their internet service is nowhere near as fast as advertised. The brochure from Primecast said that the internet speed was supposed to be 10 mgps (or 10,000 kbps) for uploads and 2 mgps for downloads. My average download speed is more like 5000 kbps and my average upload speed is about 2500 kbps. It seems to be getting slower and slower every day.

In addition to being much slower than expected, Primecast's internet service is really unreliable and it cuts out all of the time. I've only had my cable and internet subscription for about a month now and I've lost my internet connection several times. Usually it comes back within a few minutes, but there have been three times where it's been out for several hours. Once, it was out for almost a whole day. I have called Primecast's customer service line repeatedly, but all they can do is tell me that their people are working on it and that someone will be out to fix the problem as soon as the next technician is available.

I've had some issues with Primecast's cable service too (for example, the TV freezes on certain channels for several minutes and then you end up missing a big chunk out of whatever show you were trying to watch).

The worst part is that Primecast is the only service provider that the Lynd Company (the company that manages this apartment complex) will allow the residents here to use. If we could choose our own provider, we could get much faster and much more consistent service for a better price.
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#4 Consumer Comment

Sorry to disappoint the NEW JERSEY Broadstar subscriber...

AUTHOR: Karen - (U.S.A.)

...but if no one was in our Broadstar trailer (Sarasota, FL) our complaint calls went to their offices in New Jersey. Now that Primecast is in charge, I can only tell you that the phone number and billing address stayed the same, at least initially. As my husband has taken over making these calls I can't give current information.
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#5 Consumer Comment

BroadStar Communications is not part of this company

AUTHOR: Aldina - (U.S.A.)

I have BroadStar Communications and they are located here in NJ. I am happy with their service. I think these reports are for a different company -- there seem to be a number of different "Broadstars".
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