ED Magedson – Founder
Primecast/Connexion Technologies3800 Park Central Blvd. Pompano Beach, Florida United States of America
My community decided to go with Primecast & the transition began November 2009. It has been one year and we still have problems, billing is still incorrect & a complete mess, television service is terrible (it is out of service more than working), internet speeds are well below the level you are paying for. Customer service is absolutely horrendous. Billing errors are common and efforts to correct them go largely ignored. Call center personnel argue with customers that the problem is the customer's without doing any testing, research or analysis. Troubles go for months or possibly years without resolution.
They install faulty outdated cable boxes, they improperly install equipment, they damage homes, they keep incorrect billing information that always benefits Primecast. They promise prompt customer service via sales representatives & fail to deliver. The sales people have consultants who get kick backs for recommending Primecast to HOA's, the consultants & Primecast Sales People promise they will re-wire the homes which have outdated cable wiring, they set a bulk rate price & then the individual owner prices, they tell you of a smooth transition. What a joke, 2 months after the switch over we received our 1st price increase notice, we have received price increase notices every 3 months since we started with Primecast. My original price should have been $80/month comparable to my prev provider, now 12 months later my bills have crept up to $140/month but I still have the same (crappy) services/extras.
I cancelled service & asked how to return the box/equipement. They sent a tech (with a 12 hour window) tech arrived & ONLY took the white router box he explained they do not take the set-top boxes? I called again & CS rep gave me phone # for DirecTV & my acct nbr so I can return the box to them. I called DirecTV 5 times and each time was told they were sending me the package for returns but I never received anything. I finally escalated this at DirecTV and it was explained to me the equipment Primecast installs was outdated boxes they bought at some bulk price. DirecTV Does not want these boxes back as they are not really DirecTV boxes and do not work properly with DirecTV. That explains a lot of why my service was so terrible.
If you are a board member of an HOA considering Primecast, or a resident of a community considering Primecast, RUN as fast as you can & FIRE the consultant who is recommending Primecast as they will be the only one to profit.
This report was posted on Ripoff Report on 12/06/2010 10:52 AM and is a permanent record located here: http://www.ripoffreport.com/r/PrimecastConnexion-Technologies/Pompano-Beach-Florida-33064/PrimecastConnexion-Technologies-Primecast-joke-of-a-company-poor-service-non-existent-668553. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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