- Report: #934353
Report - Rebuttal - Arbitrate
Complaint Review: Primecell-Cunard Associates Inc.
Primecell-Cunard Associates Inc.9343 US Rt. 220 Bedford, Pennsylvania United States of America
Primecell-Cunard Associates Inc. Their Claims for rebuilding Batteries to be Stronger & Lasting Longer than new are NOT TRUE! Bedford, Pennsylvania
*Consumer Comment: 18V Milwaukee Batteries FAIL...
*Consumer Comment: Primecell/Cunard battery rebuild
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"for rebuild service that includes improved performance at reduced cost. We make them work like they should."
"We improve capacity to exceed the original."
"We do all this for less than the cost of a new battery pack."
"Our rebuilding service has often been renowned as "better than new"."
"We provide extended life to equipment"
" We want you to save money - and get a better product."
"THE REBUILDING OF YOUR BATTERY PACK. INCLUDES THE COMPLETE REPLACEMENT OF ALL RECHARGEABLE CELLS, WITH FACTORY FRESH ~ "MATCHED CELLS" ~ THAT ARE OF GREATER CAPACITY ~ RESULTING IN PERFORMANCE THAT EXCEEDS THE ORIGINAL BATTERY PACK."
"You can only receive your own equipment, repaired to standards that meet or exceed the original condition."
" it is common to see 2 to 3 times as much operating time."
I sent 2- 18 Volt Cordless NiCad Dewalt batteries to them for rebuilding. NEITHER were more powerful or stronger than the original ones bought from Dewalt. In less than a year, I sent one of them back to them because it went powerless and wouldn't hold a charge very long. They called today and said we can rebuild it for you AGAIN, but we will charge you AGAIN.
They charge $48 plus shipping to rebuild a battery, which is very near what you can buy the exact new batteries for in a two pack so money was not the attraction I was after. I was after more power and longer run times which I received NEITHER.
I normally don't post on these type sites, and probably would not have if Sandy the owner would have been polite, helpful and customer service oriented. She simply said I am not going to help you at all because you are out of your 90 day warranty period. Either they need to take down some of their claims off THEIR web site, or learn what customer service is about. I use several of these type batteries in my business and know what a stronger and longer lasting battery is. Their's are NOT!!!
This report was posted on Ripoff Report on 08/29/2012 01:30 PM and is a permanent record located here: http://www.ripoffreport.com/r/Primecell-Cunard-Associates-Inc/Bedford-Pennsylvania-15522/Primecell-Cunard-Associates-Inc-Their-Claims-for-rebuilding-Batteries-to-be-Stronger-L-934353. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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