- Report: #73907
Report - Rebuttal - Arbitrate
Complaint Review: Primerica Life Insurance Company
Primerica Life Insurance Company3120 Breckinridge Blvd. Duluth, GA 30099 Nationwide United States of America
Primerica Life Insurance Company ripoff Primerica decreasing term life insurance invest the difference formerly A. L. Williams Duluth Georgia
*UPDATE: Primerica gets a POSITIVE rating from Rip-off Report in customer support & satisfaction. Primerica pledges to resolve complaints from the past, present and in the future, and give 100% commitment to customer service-say Company Executives!
*Consumer Comment: A satisfied customer for over 10 years.
*Consumer Comment: A response to the Primerica Life Insurance Complaint .... It sounds as though you did not fully understand and failed to do any research on your own before posting these comments.
*Consumer Suggestion: 20 years and you have been Ripped off, Really?
*Consumer Comment: you invest the difference, not the insurance company
*UPDATE Employee: You did not purchase a whole life policy
SPECIAL UPDATE: September 10 2012: Primerica remains committed to increased customer satisfaction and has improved their business practices over the years to better serve their customers. Primerica is truly dedicated to making sure their customers are satisfied and that any complaints which do arise are addressed promptly and fairly.
To date, Primerica has made good faith efforts to resolve all complaints reported on Ripoff Report. Based on our experience, the member business has proven to be among the top members of the Rip-off Report Corporate Advocacy Business Remediation and Customer Satisfaction Program as a Verified Safe Business.
Over time and since becoming a member, Primerica has remained actively engaged and improving the way they address customer service complaints. As an active and current member of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever Primerica remains committed to improving customer satisfaction.
Remember, no company or individual can ever satisfy 100% of the people 100% of the time. There are no products or services that will always be perfect for everyone and even the best companies will receive complaints from time to time. However, by participating in the Corporate Advocacy Program, the member business has made a commitment to working with its customers to resolve complaints quickly and fairly whenever possible.
Please keep in mind that as a consumer you have some responsibilities as well. Success has many definitions that based on your past experiences, current situation and your perceived expectations. Success with any product or service is always based on the proper application and understanding. The fastest car will not run if you never turn the engine on. Look at how you used the product or service that was provided in relation with the instructions that you received. The Corporate Advocacy Business Remediation and Customer Satisfaction Program will help you get your voice heard but please be prepared with documentation and fair representation of your concern, also have an idea of how the company can fix your concern. Can they offer additional services, extend warranties, offer a fair refund or just get you talking with someone that can help. ..let them know and let us know!
*Any consumer not receiving satisfaction from a member of the Corporate Advocacy Program should email us at email@example.com
By paying the same rate over the course of the ploicy, I was promised, the amount applied to the term life insirance polcy would decrease, with the difference invested so that I could build a nest egg for my future and that of my family.
Well, nearly 20 years later, with A.L. Williams having been bought by Primerica, I checked on my "investments". I have nothing with them but a straight term life insurance policy that pays off only if I die.
The representatives knew what I was talking about, but passed me back and forth between insurance and investments. The two are completely separate, they said, leaving me with nothing but a $6000 to $7000 investement in, you guessed it, my demise.
If any of you purchased plans under A.L. Williams back in the mid to late 1980's, you'd better check it out with Primerica. I will be collecting my original materials. If enough of us find that we've been similarly hoodwinked, may be we can band together and do something about it.
Don't take your status with Primerica as a former A.L. Williams customer for granted. I did, and it has come back to bite me. I know that I am not alone in this - check and see for yourself. Then, comment about it on this post until one or more interested attorneys see a class action lawsuit in it!
Dallas Greer, South Carolina
This report was posted on Ripoff Report on 12/03/2003 03:47 PM and is a permanent record located here: http://www.ripoffreport.com/r/Primerica-Life-Insurance-Company/nationwide/Primerica-Life-Insurance-Company-ripoff-Primerica-decreasing-term-life-insurance-invest-th-73907. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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