EDitor's Comment: Rip-off Report Investigation: Primerica gets a POSITIVE RATING in customer support from Rip-off Report and is fulfilling its commitment to provide excellent customer service. Primerica pledges to resolve complaints and address representative issues. For a long time this EDitor had concerns about Primerica because of the number of Reports about them. For many months Rip-off Report was looking into the company, even before they contacted us to resolve any issues and mostly misunderstandings being posted by competitors. With over 100,000 representatives and 6 million clients, Primerica is bound to be the subject of a certain number of complaints about improper agent conduct, as well as product and administrative complaints.
Rip-Off's investigation found such complaints, but importantly also found that Primerica is committed to resolving such complaints quickly and doing everything possible to satisfy its clients. It also takes appropriate action against any of its representatives who are found to have conducted themselves improperly or unethically. We believe that the number of complaints against this company, whether through the Internet or other channels, is small when put into the context of its enormous size. Most big companies would never commit themselves like Primerica has. Read our investigative Report and Primerica's commitment to 100% consumer satisfaction. www.primerica.com provides products and services through independent representatives. Primerica www.primerica.com has more than 100,000 licensed representatives who serve more than 6 million clients in the U.S., Canada, Puerto Rico, Spain and the United Kingdom. Through a Financial Needs Analysis www.primericafna.com, the companys representatives provide a snapshot of a familys financial picture and suggest a strategy for financial security via Primericas products and services www.primericafinancialsolutions.com. Primericas business opportunity is attractive to people from many different backgrounds, including women www.womeninprimerica.com, African-Americans www.primericaaalc.com, Hispanics www.primericalatino.com and young adults www.generationprimerica.com.
I previously was employed by Citigroup to be a customer service representative for Primerica shareholder services. During this time, I was able to discover several traits of this company that I did not agree with. This lead to my decision to discontinue working as an employee, for not only the primerica division of citigroup, but for Citigroup as a whole.
Citigroup trained us well to be excellent customer service representatives. Primerica even won third place in Dalbar for excellent customer service. Yes, Primerica may have excellent , citigroup trained, customer service representatives- But this in only to disguise the shady things that happpen within the company.
I recieved several complaints from clients who's Primerica Agent would not only give them misleading information about their accounts, but would also dissapear from the scene at the time when the client would need them the most.
I would escalate this problem to the supervisors of citigroup, and to my surprise, even the supervisors have a negative attitude towards the primerica Agents.I felt that my voice was never heard, and citigroup pretty much held the attitude of, "Yes. the agents have many flaws and very little education of their products and services that they sell, but we just do our job."
On several accounts, the PFS agents would give customers misleading information about primerica accounts that would result in the customers losing money because of penalty's and IRS Audits. When the client's would call to complain, all we could say is, "Sorry there is nothing we can do. You did sign a paper with all the policy's written on it."
Yes, I understand that they signed the contract and did not read all the fine prints, therefore, it is their own fault- But the sad thing is- The agents did not know what was on the contract themselves, and would not own up to the responsibilty of their mistakes. When the client's call to complain to agents, they get the answering machine, and their agent is nowhere to be found.
The customer service department of Primerica is very much a seperate department than the department of the agents who sell the services. Too often did the customer service department know more about primerica's products and services than the Primerica Agents who sell them. The sad thing is, we were only trained for 6 weeks!
I was always consumed with guilt each time I had to explain to my customers that there was nothing I could do about the severe mistakes their representatives did.
My theory is that primerica agents are too concerned in recruiting people that they do their client's a complete injustice by selling them the products and then abandoning them. Client's buy the services with the impression that their agent's will serve as a manager of their retirement plans and their life-long financial advisor. This is completely false!
Citigroup is nothing but the pretty face to an ugly company. Citigroup trains customer service reps to make up for the dirty work of the agents.
Most reps have no problem as this is "JUST A JOB" But I could NOT contine to represent a comany as misleading and dishonest as PRIMERICA