EDitor's Comment: Rip-off Report Investigation: Primerica gets a POSITIVE RATING in customer support from Rip-off Report and is fulfilling its commitment to provide excellent customer service. Primerica pledges to resolve complaints and address representative issues. For a long time this EDitor had concerns about Primerica because of the number of Reports about them. For many months Rip-off Report was looking into the company, even before they contacted us to resolve any issues and mostly misunderstandings being posted by competitors. With over 100,000 representatives and 6 million clients, Primerica is bound to be the subject of a certain number of complaints about improper agent conduct, as well as product and administrative complaints.
Rip-Off's investigation found such complaints, but importantly also found that Primerica is committed to resolving such complaints quickly and doing everything possible to satisfy its clients. It also takes appropriate action against any of its representatives who are found to have conducted themselves improperly or unethically. We believe that the number of complaints against this company, whether through the Internet or other channels, is small when put into the context of its enormous size. Most big companies would never commit themselves like Primerica has. Read our investigative Report and Primerica's commitment to 100% consumer satisfaction. www.primerica.com provides products and services through independent representatives. Primerica www.primerica.com has more than 100,000 licensed representatives who serve more than 6 million clients in the U.S., Canada, Puerto Rico, Spain and the United Kingdom. Through a Financial Needs Analysis www.primericafna.com, the companys representatives provide a snapshot of a familys financial picture and suggest a strategy for financial security via Primericas products and services www.primericafinancialsolutions.com. Primericas business opportunity is attractive to people from many different backgrounds, including women www.womeninprimerica.com, African-Americans www.primericaaalc.com, Hispanics www.primericalatino.com and young adults www.generationprimerica.com.
I want to let everyone know how I was ripped off by Primerica. I was approched by a PFS rep who knocked at my door telling me that his company was looking to open up 10-12 offices in my area and was looking to hire sharp people. He invited me to a special meeting (not at regular office)that night to hear more about the company. I was a little skeptic but I went.
I called him the next morning for more information(I was not able to find him that night), they (husband and wife) asked me what my hopes & dreams were and then played on them to get me to sign up and just had to come and meet my husband, needless to say they suckered him too. They knew we lived check to check but did not bat an eye about taking my money knowing I would have to put off some bills in order to pay them. They told me that I was with the top office in the northwest, and I would make my money back by the scholarship program. They also told me I would be making $1000 - $1500 a month part time.
They told me that there are training meetings every Tuesday night and Saturdays and that I need to plug in every week. At my first Tuesday I realized that it was not training but more of an opportunity meeting but I went to Saturday and that was more of pumping you up to get you started by contacting my warm market to train and then told me I would not make any money until I had my license. They wanted me to be fully trained before taking the insurance class. (you can not get licenses w/o class)
I was getting nervous about the whole company so I called my leaders and wanted to back out but they told me that I will be awesome at that business and to hang in there, and that I was with the best office and they would help me succeed. I hung in for a little longer asking a lot of questions along the way. The more questions I asked the more perturbed they got (maybe they were hiding something).
After a meeting on Saturday(about 5 weeks later), the RVP told the office there was a retreat in CA and there would be all the top money makers in the company and if you were serious about the business and wanted to succeed you needed to go even if you had to put it on a credit card or take a loan (at the cost of 520 per couple). I called my leaders and told them we would be unable to go to CA becuase of the money and expressed that I have not mad any money in the business and everytime I turned around it was costing me money (additional $70 for the licenses exam and $49 for fingerprinting not to mention the $4 for super Saturdays). She told me if I wanted to be a "WINNER" I would find a way to make it to CA, and all of the meetings. I told her that was impossible and starting questing more deceptive practices that I felt were happening in the office and she suddenly needed to get off the phone and I have not heard from her since.
Anyways to sum it up I am out 398.00 (myself and hubby). The scholarship program what a joke, they told me do 6 FNA's and you get 200 back, but what they forgot to tell me was they decided what was considered a qualifying appt to apply towards the 6 FNA's. The rules kept changing. I called the head office in Georgia and found out I can get a refund on my husband ($159) because he never started the insurance class and it was within 60 days, but I was not entitled to a refund because I took the insurance class. I feel that the people at Primerica will play on your emotions to get you signed up, but as soon as you start questioning their practices they will no longer help you and they will make you feel unwelcome. I would advise everyone who has been approched by a PFS's rep or considering Primerica to run away.