- Report: #1037580
Report - Rebuttal - Arbitrate
Complaint Review: PrimoTronix
PrimoTronix1266 East Main St Stamford, CT 06902 Internet United States of America
PrimoTronix AJRichies, iBCart, B&C Photo PrimoTronix ships secondhand, non-functioning products Internet
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I contacted them 2/22/13, spoke with the customer service manager, was promised an RMA by the end of the day, an increase in the warranty period free and expedited shipping on the replacement. He promised that he would put this in an email and send it immediately. The email never came.
The replacement camera was received on March 7. Definitely not expedited. This time there was no manual and there was no warranty information. I contacted them again, via email because there was no answer on any of their phone lines. A few days later I received a warranty card - no note of how long the warranty was for - and an extremely used manual.
Yesterday, March 23, 2013, the replacement camera's monitor quit working. 16 whole days I had it and it failed. Are they sending out returns without refurbishing them first? Of course, it is the weekend and there's nothing to be done to resolve my frustration.
It's Sunday, so their sales department is open. They promised to have the customer service manager call me first thing Monday morning. Hope he's more helpful this time.
This report was posted on Ripoff Report on 03/24/2013 12:01 PM and is a permanent record located here: http://www.ripoffreport.com/r/PrimoTronix/internet/PrimoTronix-AJRichies-iBCart-BC-Photo-PrimoTronix-ships-secondhand-non-functioning-pr-1037580. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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