I issued a complaint regarding receiving a broken product on 12/22/12. I received a call today in response from "Roger" at Primotronix. He offered to fix my issue to include replacing the camera and expaditing a new camera. While he was discussing the details he told me that I had left a negative review of my experience with the company. I confirmed that I had as so far my experience had been largely negative. Roger stated that he could not help me since I had left a negative review but he would be willing to if I would change my review. I told Roger that until my complaint had been resolved I was unwilling to change my review. Roger than told me that I was nothing more than a blogger and that my words didn't mean anything and that I was "un-American" for hurting a small American business by saying negative things. He further stated that regarding my complaint lodged with BBB, that BBB was powerless and I was "throwing my time away." I tried to explain my situation and that I was more than willing to redo my review if and when my problem was resolved however I was continuously interrupted and then told that my issue could not be fixed as I was not being cooperative.
This is wholly unprofessional and unsolicited. This company sent me the wrong item and rather than accept their error and move on has the audacity to dictate the terms of how I can review them? The argument was made that this is America, not Iraq by your customer service agent Roger, my retort is then, as this is America, I am entitled to free speech and my opinion and at this time my opinion has been further cemented of the low consideration you give to your customers. I simply want this issue resolved and rather than moving along amicably you have twice demonstrated a very low level of respect for my business.
Further, to be accused of being un-American is a fairly inflammatory remark, regardless of anything else that was said by Roger it seems any kind of language calling into question the patriotism of the customer is a fairly desperate move done by someone who is fully aware that they are wrong but still wants to argue the point. I expect this kind of boorish behavior from a toddler, not a customer service representative.