• Report: #1062897

Complaint Review: Primotronix

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  • Submitted: Fri, June 28, 2013
  • Updated: Fri, June 28, 2013

  • Reported By: CHarris — Orlando Florida
1266 East Main St Stamford, Connecticut USA

Primotronix A very untrustworthy company that doesn't care about their customers, only about getting their money. Stamford Connecticut

*General Comment: Contact your credit card company for a refund

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I ordered a new Nikon D5100 kit and was sent a refurbished kit. Primotronix is selling refurbished products to customers, yet telling them they are purchasing new products.

The customer has no way to check the authenticity of the product until they begin having problems with the product and send it into the manufacturer for repair. This is clearly misrepresenting the products they are selling.

They list a 100% satisfaction guarantee on their website but do not stand by this guarantee. Primotronix is claiming the original manufacturer is lying about the product being refurbished, even though the manufacturer checked the serial numbers in their database.

How can one trust this company? I do not trust them to exchange my refurbished products for new products I actually ordered and, indeed, send me "new" products and not refurbished again.

Primotronix will not refund my order and claims it is beyond their refund time frame. Please explain how one is to know they were sent the incorrect product until it is sent into the manufacturer to check the serial numbers.

Customer service is atrocious. I have never felt so taken advantage of nor been treated so rudely by a "customer service rep". They hung up on me numerous times and claimed I was lying to them on many occasions. I asked to speak to a manager several times and one never seemed to be available. I seemed to always be routed back to "Alex" who stated that "No one will help you with this issue". 

Primotronix is a highly unethical business that is only operating to scam its customers.

This report was posted on Ripoff Report on 06/28/2013 01:31 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 General Comment

Contact your credit card company for a refund

AUTHOR: Kimberly - ()

They did the same thing to me.  They may not offer a refund to you, but if you contact your credit card company and file a dispute with them they will get your money back.  Good luck to you!

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