- Report: #579960
Report - Rebuttal - Arbitrate
Complaint Review: Primus Canada
Primus CanadaNationwide United States of America
Primus Canada Wintel Wintel promised me, Primus won't honour, Nationwide
Before agreeing, I asked the service woman at Wintel what would happen if I no longer wanted the service. She said that it was no problem, and I could just call in. I asked are there any penalties? No she replied, no penalties at all. None I asked again? None she replied, I should just call up, and they would cancel right away.
I was so pleased with her helpful attitude that I joined and had been happy with Wintel. I am now getting bills from Primus not Wintel.
Today I decided to go back to Telus and called Primus (the answering voice included Wintel's name in the response) to ask them to end their service. They asked why and I said that I had decided to go back to Telus.
The fellow on the line told me that I would have to give 30 days notice and be charged for the 30 days! He told me that this was Primus' policy. I said that I had joined up with Wintel and repeated the above, that I would be able to just call in and quit like that.
He repeated it wasn't Primus' policy and he couldn't do anything about that. I felt that he acted arrogant with me.
I asked to speak to his Supervisor and he said that he would have the Supervisor call me. I could hear him smirking at me when he said that. Is that why 2 hours later I am still waiting for the call back?
Did Primus absorb Wintel or was this a scam to begin with done through Costco?
Shouldn't Wintel's agreement with me carry on into Primus? I didn't agree to be serviced by Primus, they just took over and started sending bills which I have always paid on time.
I feel that Primus is this big company who really doesn't care about their customers. I feel ripped off by Wintel for not taking better care of their customers.
This report was posted on Ripoff Report on 03/11/2010 04:01 PM and is a permanent record located here: http://www.ripoffreport.com/r/Primus-Canada/nationwide/Primus-Canada-Wintel-Wintel-promised-me-Primus-wont-honour-Nationwide-579960. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
- Keep the name short & simple, and try different variations of the name.
- Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.
- Use only the first/main part of a name to get best results.
- Only search one name at a time if Company has many AKA's.
Advertisers above have met our
strict standards for business conduct.