Primus Telecommunications - LINGO 7901 Jones Branch Drive 9th Floor
McLean, Virginia U.S.A.
Primus Telecommunications - LINGO Does not want to give a refund after cancellation McLean Virginia
I placed an order for service on 4/14/09 for Lingo Hello World calling plan. I was never emailed confirming service. I called 866-546-4603 at 11:13 PM est on 4/15/09 asking about my order. I was told that within 24-48 hours I would receive a call verifying my order or I could call 866-800-0095 and leave a message on their answering machine confirming my order so they could go ahead and process. I called 866-800-0095 on 4/15/09 at 11:15 PM and again on 4/16/09 at 01:13 PM and left my message both times confirming my order. I received a call on 4/16/09 at 4:34 PM est from an UNKNOWN number while at work so they left a message. I checked my message on 4/16/09 at 05:24 PM est and found out that Lingo had called trying to confirm my order. This was after calling them myself and leaving a message on their answering machine confirming my order. I called 866-800-0095 again on 4/16/09 at 06:38 PM est once again to leave another message confirming my order. After not hearing anything back on 4/17/09 I called 866-546-4603 at 6:31 PM est on 4/18/09 to speak with an agent to just cancel my order. They informed me that my order had not been confirmed and that I needed to once again call 866-800-0095 and leave a message to cancel my order. I did this on 4/18/09 at 06:57 PM est. Surprise surprise, I received an email 4/19/09 at 8:48 am EST confirming my order! I was already mad that they could not have a live customer service agent call me back confirming my order after leaving 4-5 messages on their answering machine myself confirming the order but they went ahead and confirmed my order about 12 hours after calling to cancel service. Well I called 888-546-4699 on 4/19/09 at 4:00 PM est to ask about my cancellation. They told me that they could not help me until I received the equipment and to just refuse delivery if I didn't want the service. I received my UPS Tracking #: 1Z6E571V0315643002 4/20/09. The package arrived 4/21/2009 6:17 PM est and I refused delivery. The package then arrived in HARRISBURG, PA on 4/23/2009 at 11:42 AM est and was Signed By: PICKEL at Location: DOCK. I called 888-546-4699 on 4/21/09 at 3:20 PM est. asking about the process as was told that after they receive the adapter that it would take 7-10 days for my refund. Here we are on 5/15/09 nearing 25 days after they received the refused adapter and still no refund. I called 888-546-4699 on 5/15/09 at 10:31 AM est about the refund. The lady I spoke with asked for my tracking number. After 3 minutes on hold she proceeds to explain that this was the tracking number that they shipped the adapter to me and wanted the tracking number for my shipment back. I explained that I just refused delivery. After another 4 minutes on hold she explains that they have located my shipment and to expect a refund with 10 days on the original credit card. What an incompetent company. My refund should have been processed 10 days ago. My credit card was also prepaid and has been closed so I expect further problems from this company so expect an update in another week or so. I am due $29.95 for the activation refund however I should be receiving the whole amount minus shipping because the adapter was not even touched by me as I refused delivery. With this companies confused employees and cheap way of confirming orders or lack thereof I would highly advise anyone to stay far far away from this cheaply operated company. I have cell phone documentation to back up all phone calls.
Randleman, North Carolina
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