- Report: #1038888
Report - Rebuttal - Arbitrate
Complaint Review: PrinterPix
PrinterPix107 Commerce Street Lake Mary, Florida United States of America
PrinterPix Have been waiting since Feb 14 for a refund on 10 items Lake Mary, Florida
*UPDATE Employee: Done as requested
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I followed all of their complaint procedures, taking a photo of the problem pages, submitting it to customer service, and mailing the books back using their prepaid label. Up to this point, PrinterPix was fine to work with.
Since sending the books back, I have received little to no information. I contacted them once, and they confirmed the books were received February 14 and "they would send it to the manager for rush processing." I've since contacted them twice more, and once on Facebook, all with the same response. "We will send it to our manager for rush processing."
How long should you have to wait to receive a refund on defective items? The worst part is that I have to also contact Groupon for a refund, and they will not refund my money until they have proof that PrinterPix has issued a refund for the shipping charges they charged me.
This report was posted on Ripoff Report on 03/28/2013 03:37 PM and is a permanent record located here: http://www.ripoffreport.com/r/PrinterPix/Lake-Mary-Florida-32746/PrinterPix-Have-been-waiting-since-Feb-14-for-a-refund-on-10-items-Lake-Mary-Florida-1038888. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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