Printerpix Printer pix, printerpix.co.uk Failure to deliver product. Ignoring emails completely. No customer service. Violation of The Supply of Goods & Services Act 1982 Internet
*UPDATE Employee: Issue Resolved
Violation of The Supply of Goods & Services Act 1982
On Wednesday 09 January 2013 I placed an order for a Personalised Photo Canvas (30" x 40")
Order reference 41168948 at a cost of 95.75 Ex VAT.
Terms and conditions on the website state delivery within 12 working days.
When I had still not received the item at the end of January, I phoned the customer advice line speaking
with a representative on Tuesday 29th January I was told my order had a delay with the canvas material
but was now printed and would be dispatched in time for the weekend (as I had explained it was needed
as a gift at that date), I then phoned again on Thursday 31st January to double check it was posted and so I knew to wait in on Friday and Saturday for delivery - who again confirme it would be with me for the
After waiting in for the order - it did not arrive and another 5 phone calls and 3 emails to supervisor Faisal
Hussain on Monday 4th February has got me no nearer with my order details - in fact Mr Hussain failed to
respond to any of my phone calls or emails at all.
I explained in emails that if the order was not delivered by Tuesday 5th February (today) that I would like a full refund.
I have not received the item or a refund and my emails are being completely ignored. I also contacted the company on their facebook site which welcomes feedback but they deleted by post to hide it from other users.
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