- Report: #1050624
Report - Rebuttal - Arbitrate
Complaint Review: Printing For U
Printing For U2709 Avenue U Brooklyn, New York USA
Printing For U Terrible quality and untrustworthy Brooklyn New York
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Was looking to get 1000 booklets printed for my client and found this business because it was a drive-able distance, from Queens. I called many places and based my selection on the turnaround time, price and the educated designer that was helping with the formatting and preparation, this was reassuring. I assumed a printing company would have the capability of printing at a high professional quality. But I was wrong and should have done a better job looking at the ratings online. I'm not the first unhappy customer... You live and you learn.
After I received the batch I personally thought they were poor quality. I wanted to see what my client thought... So I brought the batch back to my office and my client was sad, rightfully so, for many reasons. The staples were ripping through inner pages. The finger prints were obvious and the paper, after touched once, had marks on it. The card stock was too thin even though they recommended the 100# paper weight. There was a feint white line that was produced and almost on every copy which was not part of the design. My client was unhappy and I couldn't agree more with him, it was just unacceptable.
I called and spoke to Alex, not the owner, his staff who deals with these types of matters. He told me that he assumed I was familiar with printing because the design was very nice. DESIGNERS DO NOT AUTOMATICALLY KNOW EVERYTHING ABOUT PRINTING MATERIALS, which I explained to him. After some unproductive conversation, and unwillingness to accept the fault and poor quality, I expressed that my client needed the job for a convention which was 4 days away. He said it would not be impossible. That's not good enough.
I looked around the web and found a fantastic printer in Manhattan. They were able to get 25% of the job done within 3 hours and the remainder the next business day! Amazing quality, almost night and day. They even paused a couple jobs to fit me in there because of the time crunch. I ended up needing to pay double the normal price because it was expedited due to the time constraint and the poor service from PRINTING FOR U.
My advice to PRINTING FOR U is to not patronize customers, don't assume your customers know what you know, and just be nicer... so rude so many levels. I will never deal with this company again and do not recommend them to anyone.
HIGHLY UNRELIABLE AND UNPROFESSIONAL. GO SOMEWHERE ELSE.
This report was posted on Ripoff Report on 05/13/2013 02:40 PM and is a permanent record located here: http://www.ripoffreport.com/r/Printing-For-U/Brooklyn-New-York-11229/Printing-For-U-Terrible-quality-and-untrustworthy-Brooklyn-New-York-1050624. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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