- Report: #1038262
Report - Rebuttal - Arbitrate
Complaint Review: Printroom.com
Printroom.com2520 Mission College Blvd., Suite 102 Santa Clara, California United States of America
Printroom.com PPSI Refuses To Pay Out Profits Owed Santa Clara, California
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I noticed a little over a month ago that I never received a profit check for $130 that I was owed in November of 2012. I sent an email through their web form and waited weeks with no reply. I called their "customer service" line and was transferred to their account team which gave me a voicemail for a guy named Jim. I left a friendly voicemail and waited another two weeks with no reply. I submitted another web form which got no reply and called and was again transferred to Jim's voicemail box. This time I left a message AND emailed Jim directly at the email that he provided on his voicemail. It's been two more weeks and I've gotten not a single reply.
A customer of mine submitted an order to them, which thankfully I set up to be pending until I approved it. I was able to call up the customer service line and cancel the order as I refuse to help them make another dime while they refuse to pay me what I am owed.
I don't know what happened to this company but it's a complete disgrace how absolutely unprofessional they are being. Beware anyone thinking of signing up with them to sell their photos. Unless you are a customer who is purchasing a photographer's photos, they offer zero customer support and take no responsibility for funds owed to their long time customers. I hope that all of the reports here and to the BBB closed this company down for good.
This report was posted on Ripoff Report on 03/26/2013 04:48 PM and is a permanent record located here: http://www.ripoffreport.com/r/Printroomcom/Santa-Clara-California-95054/Printroomcom-PPSI-Refuses-To-Pay-Out-Profits-Owed-Santa-Clara-California-1038262. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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