• Report: #574984

Complaint Review: Printroom.com

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  • Submitted: Fri, February 26, 2010
  • Updated: Thu, March 04, 2010

  • Reported By: Karin — Plainsboro New Jersey United States of America
Printroom.com
2520 Mission College Blvd. Suite 202 Santa Clara, California United States of America

Printroom.com Printroom Not Sending Profit Checks to Photographers. Withholding our money for many weeks. Santa Clara, California

*Author of original report: Checks have been received.

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Printroom is withholding profit checks they owe to photographers. Printroom.com is an online storefront for professional photographers. Photographers upload their images to the Printroom site where potential customers can view and purchase prints or merchanise. Printroom receives the customers' money and then processes and ships the orders. They take a % of the money collected and after deducting several costs, they issue a check on the 15th day of the following month.

For the past 5 months, Printroom has been increasingly delayed in mailing profit checks. It used to take 3-5 days. That time increased to 1-2 weeks for several months and now we are up to a 6 week delay. I have not received December 09 or January 10 profit checks. I know there are others experiencing the same delay as evidenced by the growing number of complaints on forums and websites. I also know that when threatened with further action, Printroom has overnighted checks to other photographers and suspect that the size of the amount they owe me is why they have not extended me the same courtesy.

I have called and emailed Printroom several times. I have been given excuses for the delay and a promise that they would re-issue the check "that must have gotten lost in the mail." On 2/17/10 I received a mass email from the accounting department stating that "Due to changes to Printroom's Accounting Policies & Procedures mandated by the Company's auditors, we have been behind schedule in issuing profit checks." Printroom collected my customers' money in a timely manner (dating back to November of 09) yet they feel accounting policy changes gives them the right to withhold my profit from my images paid by my customers - for many weeks.

On 2/22/10 I sent one final email to my account manager with a cc to Will Kirkland and Carlton Osborne, Printroom CEO asking that my checks be mailed. As of today, 2/26/10 I still have not received my checks or any acknowledgement of the problem or possible efforts on their part from Mr. Kirkland or Mr. Osborne. Their total silence shows a lack of respect for the photographers that are the foundation of their business.

This is unacceptable and feels like an act of deliberate theft. They owe me a lot of money and no excuse justifies Printroom holding onto my hard-earned income.


This report was posted on Ripoff Report on 02/26/2010 04:12 PM and is a permanent record located here: http://www.ripoffreport.com/r/Printroomcom/Santa-Clara-California-95054/Printroomcom-Printroom-Not-Sending-Profit-Checks-to-Photographers-Withholding-our-money-574984. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Author of original report

Checks have been received.

AUTHOR: anonymous - (United States of America)

Both checks have been received as of 3/2/10. I hope that Printroom is able to resolve the issues that led to this ongoing, extended delay. This report could probably have been avoided if they had made an effort to communicate early and often in a responsible manner with the photographers who were not paid. The extended weeks of silence made the situation much worse.


They have been a good company to work with for years now and I hope that these past 6 months represent a temporary problem for this otherwise good company.

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