• Report: #570763

Complaint Review: Printroom.com

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  • Submitted: Wed, February 17, 2010
  • Updated: Mon, February 22, 2010

  • Reported By: sistersnapshot — Archbald Pennsylvania United States of America
Printroom.com
2520 Mission College Blvd. Ste 202 santa clara, California United States of America

Printroom.com Printroom the company is selling photographer's photos and not giving the profit checks to the photographers that took the photos santa clara, California

*Author of original report: Rip off Report Helped

*UPDATE Employee: COMPLAINT RESOLVED

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The company Printroom is an online store front for professional photographers.  Photographers shoot events, upload their photos to this site, Printroom hosts the photos, then customers purchase pictures from this site.  Printroom  takes the customers money, prints and ships the photos directly to them.  The photographer gets his or her cut of the profits once a month.  The checks are mailed out on the 15th of each month for the prior month of photos.

The past 5 months, the checks have been arriving later and later until now, Feb 17th, I have not received a profit check at all for Dec 2009 and Jan 2010. 

I have called, I have emailed and my phone calls keep getting pushed from department to department and person to person.  I never get any answers to what is going on and when I will get my check.

I have received one email from accounting that states they are mailing out checks late because that is what they have been advised to do.  Mailing checks late means that I would have eventually received a check, but this year, I haven't received any.  There is no one in the company that can tell me when they will be mailed.

This violates copyright laws for professional photographers, it is theft, fraud and I am sure other laws are being broken as well.


This report was posted on Ripoff Report on 02/17/2010 12:14 PM and is a permanent record located here: http://www.ripoffreport.com/r/Printroomcom/santa-clara-California-95054/Printroomcom-Printroom-the-company-is-selling-photographers-photos-and-not-giving-the-pr-570763. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

Rip off Report Helped

AUTHOR: sistersnapshot - (United States of America)

This is a thank you to the Rip Off Report.  The company was contacted due to Rip off Report and the issue was resolved in a matter of days.  Thank you for helping resolve this issue!
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#2 UPDATE Employee

COMPLAINT RESOLVED

AUTHOR: Printroom Support - (United States of America)

Printroom is sorry for the misunderstanding but we have communicated with the customer who made this post and resolved her issues regarding payment. We hope that she will confirm this on this forum.
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