• Report: #719684

Complaint Review: PriorTax.Com

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  • Submitted: Tue, April 19, 2011
  • Updated: Sun, November 20, 2011

  • Reported By: Matt — Indiana United States of America
PriorTax.Com
1841 Broadway, Suite 901 New York New York 10023 Internet United States of America

PriorTax.com REVIEW: PriorTax total customer satisfaction guarantee. Prior Tax recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored.
*UPDATE: PriorTax.com pledges its commitment to Rip-off Report Corporate Advocacy, Business Remediation and Customer Satisfaction Program. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. Priortax.com is recognized by Ripoff Report as a Verified Safe Business Service. Internet

*REBUTTAL Owner of company: Further clarification in reply to Indiana

*UPDATE Employee: In reply to Indiana

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Rip-off Report REVIEW:

Editors UPDATE: Positive rating and recognition has been given to PriorTax.com for its commitment to excellence in customer service.

Rip-off Reports discussions with PriorTax.com revealed an ongoing commitment by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any complaints or concerns. Prior Tax.com listens carefully to its clients' concerns and sees them as an opportunity to learn from possible mistakes on the company's part, and become more efficient as a company in the services offered and the support for those services. Not too many companies will make this kind of statement.

PriorTax.coms CEO, Dr. Willem Veldhuyzen, has informed us that his personal philosophy is that his clients come first. Dr. Veldhuyzen feels that in order for him to be successful in business, it is critical to listen to his clients and respond promptly and properly to their grievances. By always putting his customers first, Dr. Veldhuyzen hopes to maintain Prior Tax as a successful enterprise both now and for many years to come.

The customer service manager of the company told us that Dr. Veldhuyzen's business philosophy is based on the premise that "PriorTax.com understands that the success of its business depends on excellence in customer service and in the precise attention it pays to client needs. Prior Tax.com's mission statement says it all: "Our goal is to assist our customers with the highest standard of professional excellence in the tax industry." Some of the other things Rip-off Report learned in the course of its investigation: typical customer feedback reads: PriorTax.com (and Dr. Veldhuyzen) truly operate their business in the most ethical manner. We are very pleased with the responsiveness that he and his employees have shown us. They are serious in honoring their commitments and deliver on all their promises."

The PriorTax team have expressed that they feel very confident doing their job. The customer service manager at PriorTax stated "Dr. Veldhuyzen pays close, personal attention to the interaction between his clients and his staff. He is quick to provide the necessary guidance to his staff in the way they deal with customer concerns. Oftentimes the customers themselves have very positive things to say about the company in the way their concerns have been addressed.

PriorTax.com also takes employee satisfaction very seriously. Employee feedback and surveys reveal comments such as this: "Prior Tax provides a very positive work environment. Suggestions for improvements to the site and the company at large are encouraged and supported. Dr. Veldhuyzen values each of our contributions to his company and is committed to providing growth opportunities for us. He takes the time to communicate and listens to all his employees." Rip-off Report was pleased to learn that PriorTax.coms past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.

PriorTax recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Rip-off Reports Investigation Priortax.com has made organizational changes allowing its employees a more balanced approach to problem resolution and a commitment to a greater client experience.

In summary, after our investigation, which included discussions with Dr. Veldhuyzen and many of his past and current associates, Rip-off Report is convinced that PriorTax.com is committed to total client satisfaction.

Read more about why consumers should feel confident when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, its a long name for a program that does a lot for both consumers and businesses alike.

Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,.. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.


SPECIAL NOTE ABOUT THE ONE REPORT THAT WAS FILED ABOUT PriorTax.com:

As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Rip-off Report to contact every person who filed a complaint so they can make things right with them. In order to confirm that complaints were resolved, Ripoff Report emailed the authors of each report about Priortax.com.

=====================
NOW TO THE ORIGINAL REPORT THAT WAS FILED
=====================

PriorTax.Com  Stole my money.  They are a scam company.  They prey on the poor. Internet

I foolishly used priortax.com to try to do my 2009 tax returns.  They charged me $50.00 for no services what so ever.  They stole my money.  I realized they were a fake internet scam as I was beginning to type in very sensitive information.  The website was not secure (first major red flag), then I looked them up on the Better Business Bureau and it did not take very long researching on the internet to find that this particular company which also has other fraudulent tax companies (I believe rapidtax.com is the other one) and that they have been ripping people off for years. There were many accounts of other people filing their taxes with them only to find out that they had been scammed, their identity potentially stolen, and your taxes are still not taken care of. I still want my 50 bucks back!  It looks like I will have to chalk up that loss.

I had to change my bank account and everything.  They still got my address, social security number, and where I work.  It is very unsettling knowing that my personal information is floating around for criminals to use.  These people at priortax.com are subhuman creeps who make a living out of scamming poor people out of their hard earned money.  They should be prosecuted for the theft and fraud they have committed against numerous people, not just myself.  What goes around comes around and one day these criminal internet thugs will get what they deserve.

I am embarrassed to admit that I had fallen victim to an internet tax scam but I was.  I am writing this so that other people know not to mess with these people when it comes to taxes, they will steal your money and your taxes will remain unprepared, not to mention your identity could be stolen.  I am also hoping that someone in the legal world will investigate and prosecute these criminals for stealing from unsuspecting poor people.  They are a fraudulent company!  Do not use them!  They do not deserve to do taxes, they deserve to do jail time!

This report was posted on Ripoff Report on 04/19/2011 08:18 PM and is a permanent record located here: http://www.ripoffreport.com/r/PriorTaxCom/internet/PriorTaxcom-REVIEW-PriorTax-total-customer-satisfaction-guarantee-Prior-Tax-recognizes-719684. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

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REBUTTALS & REPLIES:
0Author 1Consumer 1Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Owner of company

Further clarification in reply to Indiana

AUTHOR: GmLister - (USA)

To further clarify the matter:

After locating Matt's account on
our database, our records show that we did in fact
contact him shortly after he submitted his account to us. A tax
professional reviewed his return and requested that he correct his
income information so that we could complete the preparation of his tax
return. Instead of responding to our message, Matt apparently made
assumptions about us and proceeded to file a complaint. He never tried
to contact us by phone, email, chat, or secure message board. If Matt
wished to cancel his account and get a refund, all he had to do was ask.
Regardless, once we became aware of his post, we contacted him and
issued a full refund on the same day.

It is clear that our services were being rendered in a timely manner.

We urge our customers to log in to their account for any messages or
updates that require immediate attention so that we are able to properly
complete their tax return.

Our goal is to ensure complete satisfaction for all our customers.
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#2 UPDATE Employee

In reply to Indiana

AUTHOR: GmLister - (USA)

We are always disappointed when a client finds cause to
complain about any aspect of our services. We work hard to address and resolve
any issues that may arise in the course of a customer's experience with us and
are always available to discuss any concern a client might have. We can be
reached at 877-289-7580, 10 to 5, Monday to Friday. Off season call hold times
are generally under two minutes. Anyone who wishes to cancel our services can
simply call or email us and we will issue a full refund. Further, any request
to have their account deleted is handled promptly.

For the record, we run a legit, successful company that has
been in operation for a full six years.

The client mentioned a concern for his privacy. Our privacy
policy is vetted by Trustee. In addition, we are Verisign secured and McAfee
tested on a daily basis.

Finally, I'd like to establish what our services consist of.
For the competitive price of $35 for a Federal return, and an additional $20
for state, we will review and prepare your return. We also offer you free live
chat and expert tax advice. We provide you with the completed paperwork quickly
and efficiently. All you need to do is mail it to the IRS and/or state. 
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