• Report: #797581

Complaint Review: PriorTax.com REVIEW: Prior Tax Commitment to customer satisfaction, offering a money back guarantee if the customer is not 100% satisfied.

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  • Submitted: Sun, November 13, 2011
  • Updated: Sun, November 13, 2011

  • Reported By: ED Magedson, Founder - Ripoff Report — Tempe Arizona USA
PriorTax.com REVIEW: Prior Tax Commitment to customer satisfaction, offering a money back guarantee if the customer is not 100% satisfied.
1841 Broadway, Suite 902 New York, New York United States of America

PriorTax.com REVIEW: Prior Tax Commitment to customer satisfaction, offering a money back guarantee if the customer is not 100% satisfied. PriorTax.com is a web based income tax filing company that allows an individual taxpayer to self-prepare a federal and/or state income tax return online. PriorTax.com receives a positive rating for their commitment to Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program. Their 100% customer satisfaction guarantee, live phone and chat support along with free professional tax advice ensures customers are in good hands when they choose Prior Tax.com, a Verified Safe Business. Nationwide

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Rip-off Report REVIEW / PriorTax's Commitment to Customer Satisfaction

PriorTax.com joins Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program -- a long name for a program that does a lot for both consumers and business alike.

Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program -- a program that benefits the consumer, which helps to increase consumer satisfaction and confidence when doing business with a member business.


When a company or individual joins the Rip-off Report Corporate Advocacy Program, they must make a commitment to us in writing to 'doing whatever it takes to make things right with their customers.' What does that mean? It means that Rip-off Report expects that members of our CAP program will review and respond to ALL customer complaints promptly. It means that every complaint will be taken seriously and every customer will be treated fairly and with respect. It means if a customer did not receive what they expected, the company will work with that customer to fix the issue. It means that if a customer requests a refund and if there is any reasonable basis for that request, we expect the customer will be given a prompt refund (some refund requests may not be reasonable, so this does not mean a refund is guaranteed in every case). Making things right can mean lots of different things to different people, but our point is thisby working closely with the company or individual to resolve any disputes, Rip-off Report can track the footprints of customer service to ensure that our CAP members are doing everything they can to treat customers fairly and to increase their customer satisfaction.

ALL COMPANIES GET COMPLAINTS, BUT HOW THE COMPANY HANDLES THOSE COMPLAINTS SEPARATES GOOD BUSINESSES FROM BAD BUSINESSES.

By Ed Magedson - Founder, Rip-off Report

PriorTax.com approached Rip-Off Report with the intent of wanting to resolve any customer issues and reports posted on Rip-off Report.

As a Part of the Corporate Advocacy Program the member business allows Ripoff Report to send an email to all of those who filed a complaint in the past, letting the customer know, that the member business wanted to make things right with them, whatever it may take to do so. Ripoff Report always monitors these emails to ensure the member business does what they agreed to.

PriorTax.com has gone through great lengths to make sure they try and resolve any and all customer issues. Prior Tax has joined the Corporate Advocacy Program because they want assurance that they will always have the opportunity to resolve any and all customer issues. They never want their customers to feel like they werent taken care of. PriorTax.com stated as tax service professionals, we treat our guests and employees with respect and dignity.

PRIORTAX.COM CONTINUES TO CLARIFY WHO THEY ARE AND WHAT THEY CAN DO FOR CLIENTS

>Prior Tax.com is an independently owned, web based income tax filing company that allows an individual taxpayer to self-prepare a federal and/or state income tax return online. We offer live phone and chat support together with professional tax advice for no additional charge.

WHY PRIORTAX.COM IS BETTER THAN THEIR COMPETITORS

The state of the art tax software program at Prior Tax guides the customer step by step through the tax filing process and accurately computes their tax information online. Then, the attentive tax professionals at PriorTax.com carefully review the tax information and make sure each customer is receiving the full benefit of preparing his/her tax return with PriorTax.com. All this is typically done quickly and on the same business day after return submission. PriorTax also offers live phone and chat support along with expert tax advice at no extra cost. Such services are typically only available at walk-in accounting offices.

PriorTax.com / Statements from the owner.

My name is Willem Veldhuyzen and I am the owner and founder of PriorTax.com. I would like to thank you for taking the time to review PriorTax.com. I founded this company in 2005 with the intent of offering our customers a fast and personalized income tax filing experience. I understand that tax filing is an arduous challenge and can be very impersonal if you are trying to file online. I wanted to combine the low cost, speed, and convenience of self-preparing your tax return online with the individual attention that you would typically receive at a high priced walk-in accounting office.

QUALITY SERVICE.

At Prior Tax.com we pride ourselves in providing our customers the best quality online income tax filing experience. We strive for 100% customer satisfaction, and we always keep ourselves abreast of the latest tax law changes in order to provide you with the best possible income tax advice.

ANY BUSINESS THAT CAN ADMIT THEY MADE MISTAKES AND CORRECTS THOSE MISTAKES IS A BUSINESS YOU CAN TRUST AND WORTH DOING BUSINESS WITH .

As stated above, PriorTax.com is committed to 100% customer satisfaction and has made every possible effort to ensure that all customers have a positive experience while doing business with them.

After speaking with the management at PriorTax.com and corresponding with anyone who filed a complaint in the past, Rip-off Report is proud to give Prior Tax.com a positive Rating. PriorTax.com made efforts to ensure that all customers were satisfied and Willem Veldhuyzen assured Rip-off Report that the business has an improved business model that features customer satisfaction as the top priority.

Willem Veldhuyzen, the owner of PriorTax.com, stated We carefully consider all customer complaints as constructive criticism and use them as tools to improve our customer service. Our customers are the face of our business and their satisfaction is of the utmost importance. We value our customers above all else, and look forward to continually improving so that their experiences with Prior Tax.com remain strongly and consistently positive.

STATED IMPROVEMENTS FROM PRIORTAX.COM.

Their new policy is to always contact all customers to gather valuable feedback so that they can continue to adapt and deliver the best customer service possible. PriorTax.com is willing to go beyond the call of good customer service and do what it takes to make things right with their customers.

At PriorTax.com, we offer a money back guarantee if not 100% satisfied. We pride ourselves on customer satisfaction. Our tax professionals are knowledgeable and keep constantly abreast of the delicate nuances and changes in tax law. Our online program is routinely monitored to factor in these changes. We also review our online program regularly based on customer comments so that we can offer a smooth and enjoyable tax filing experience. We pride ourselves on the comprehensiveness of our questionnaire which digs deep into the intricacies of the IRS tax code to figure out the maximum possible refund.

WHAT TO LOOK OUT FOR IN THIS INDUSTRY

PriorTax.com offers state of the art tax preparation software. We are a one-stop shop for filing of federal as well as state taxes. While there are many companies offering similar services, we pride ourselves on the ease of use as well as the individual attention that we provide our customers. Most all companies out there simply let you go about self-filing your return on your own as if somehow by GPS, a computer software program will help you reach your destination with all your credits and deductions magically added to your tax return. You surely do reach the end of your tax return, but without the live tax advice that PriorTax can offer you, you may be missing out on credits or deductions that might have been available to you.

*Any consumer not receiving satisfaction from a member of Rip-off Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program should email us at EDitor@ripoffreport.com

This kind of dedication to customer service means that Prior Tax will do whatever it takes to make sure their customers are properly taken care of.

In the future, if anyone has any complaints or concerns with Prior Tax.com, you are invited to contact them directly via email: specialhelp@priortax.com (again, please be sure to cc: EDitor@ripoffreport.com so we can keep track of the companys response and to insure customer satisfaction). You may also call PriorTax.com directly at 877-289-7580.

As always, Rip-off Report cannot guarantee that every customer or employee will always be 100% satisfied in every case, but we promise that if you have any concerns with Prior Tax.com or any of our Corporate Advocacy Program members, we will do everything we can to see that the issue is addressed quickly and that you are treated fairly and with respect. Any issues you think you cannot resolve with any member of Rip-off Reports Corporate Advocacy Program.. please contact us. EDitor@ripoffreport.com

..Remember, just because a company or individual is reported on Rip-off Report does not mean you should not do business with them. Use Rip-off Report information as a tool to your advantage. Be knowledgeable about any company or person you hire. Also, don't be afraid to ask questions and get additional information until you feel comfortable in allowing them to work for you.

Be sure to contact us with your questions and comments about any business that is part of the Corporate Advocacy Business Remediation and Customer Satisfaction Program. Your questions, comments and suggestions are always welcome and will be considered even if we don't agree with them. Please realize Rip-off Report is charting new territory, working to make a change for both consumers and businesses alike.

Consumers can feel safe, confident and secure when doing business with PriorTax.com.

Here's why.

Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,. And about PriorTax.com's Commitment to Excellence and Consumer Satisfaction. ....

Consumers should feel safe, confident and secure when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. ..yes, a long name for a program that does a lot for both consumers and businesses alike.

Read about PriorTax.com on their website. ....


Written by,

..Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program team..

..by consumers, for consumers
Ripoff Report

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This report was posted on Ripoff Report on 11/13/2011 01:44 PM and is a permanent record located here: http://www.ripoffreport.com/r/PriorTaxcom-REVIEW-Prior-Tax-Commitment-to-customer-satisfaction-offering-a-money-back-guarantee-if-the-customer-is-not-100-satisfied/New-York-New-York-10023/PriorTaxcom-REVIEW-Prior-Tax-Commitment-to-customer-satisfaction-offering-a-money-back-797581. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

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