- Report: #1042439
Report - Rebuttal - Arbitrate
Complaint Review: Priority Payment Systems
Priority Payment SystemsPo BOX 246 Alpharetta Georgia, Georgia United States of America
Priority Payment Systems Nick Korthals Representative. Withheld funds, Will not return calls, Recorded incorrect information about our company impacting the with holding of our funds for weeks . deducting charges fours times greater than stated. Alpharetta Georgia , Georgia
*REBUTTAL Individual responds: Agent being referenced
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Most of our clients are only here once or twice a year so we KEY not swipe 95% of our business. The rep Nick either deliberately did not disclose this to the company or made an error and reversed the figures. Three weeks into using the company they stopped all payments to us and held them. In the 3-4 weeks it took to get these funds returned to us we had to send home staff, and could not order materials for manufacturing goods. Basically it halted us. This was our working capitol. We were on the phone and email daily until this was resolved . The rep would not return a call or an email at all.
I immediately switched back to our previous company and they re calibrated our machine and we have never had a problem with them.
NOW they will not cancel the account even though they have been deducting 3 payments a month of $35, $41.95 and $41.95 since September. This was supposed to be a minimum usage fee of $25.00. I had the card stopped at the bank when they would not call me to discuss this despite my 5 emails requesting them to do so. I did get an email saying pay
$650 as an early cancellation fee . I had already paid much more than that out and told them it was time they stopped that they had had quite enough from me.
I did not get a trail period to use them which i think should be industry standard. So basically if you don't like there service too bad your stuck with it. Now they are sending me a Bill saying it is going to collections for $66 with no explanation of what it is for and this is the first i have even heard of it. I am furious. They are lucky i did not sue them for closing us down in the busiest period of the year- they basically held my working capitol.
All I want is for them to leave me alone.
This report was posted on Ripoff Report on 04/11/2013 09:28 AM and is a permanent record located here: http://www.ripoffreport.com/r/Priority-Payment-Systems/Alpharetta-Georgia-Georgia-30009/Priority-Payment-Systems-Nick-Korthals-Representative-Withheld-funds-Will-not-return-cal-1042439. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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