• Report: #456170

Complaint Review: Prism Point Technologies - PPT

  • Submitted: Thu, May 28, 2009
  • Updated: Thu, May 28, 2009

  • Reported By:Salmon Idaho
Prism Point Technologies - PPT
4605 Coates Drive Fairburn, Georgia U.S.A.

PPTPrism Point Technologies - PPT Prism Point--Breach of Contract-No Payment for Services Rendered-No Response to Contact Attempts Fairburn Georgia

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I was contracted first in 2008 to replace motherboards on two separate occasions in two gateway M465 chassis laptops at the USFS in Salmon, ID. The payments were never on time and were typically better than a month late. In obtaining "partner status" i had to jump through many hoops. I was contacted again in February 2009 by Stephen Walker asking if i would be available to repair an HP Z6100 plotter at a remote ranger station in Elk City, ID--some 10 hours away due to road closures and winter conditions. He referred me to "Senior Project Coordinator" Valerie Murphy who approved my fees + mileage and expenses totaling $609.00 for service order 190676. There were various delays as the P.O.C. was scheduled out of the office and so on...but we finally made contact and set a date for the service call.

Upon learning what the symptoms were (power pilot light on, but no action on the front panel) I asked the "Senior Project Coordinator" Valerie Murphy to have a power supply, PCA, and front FPA assembly shipped to the site prior to my arrival. Her response on 5Mar09:

Good morning, I am having both of these parts ordered today and shipped to the end user. They will be there for you on Monday. If we don't use them I will get you a return label for them. Thank you so much!

Valerie Murphy
Senior Project Coordinator
678-610-1201 ext. 2047

Upon arrival on 9Mar09, i discovered parts had not arrived. confirmed POST failure, reseated cables, adapters, and memory module. Discovered scorched fan speed sense circuit on processor cooling fan, found and tried known good fan from Dell Optiplex 260. No go. Determined mainboard replacement PCA needed. I was advised per Valerie Murphy to head for home as parts had yet to be ordered and a subsequent service call to install parts would be required. NOTE: calls to cell phone and office while on site did not reach me...I had advised PPT Helpdesk prior to departure and again while on-site cell coverage would not available for most of the trip. phone numbers to site provided to PPT Helpdesk.

I returned home and was advised to submit the invoices for the trip through the partner portal which i did on 11 Mar09. Everything appeared in the portal as submitted. I expected and indeed counted on payment by 11Apr09.

on 15Apr09, i still had not received payment and because i could not get through to her by phone and my calls were not being returned, i contacted Valerie Murphy by e-mail. Her reply on 16apr09: Good morning, I got with accounts payable yesterday afternoon and all of your account is correct. Payment should be coming to you. I apologize for the delay and we truly appreciate all the work that you do. They could not give me a date but it will be going out. Thank you!

Valerie Murphy
Senior Project Coordinator
678-610-1201 ext. 2047

I contacted "helpdesk" on 23 Apr09 who reassured me all paperwork was in order and payment by direct deposit was set to go out that day and i should see the amount appear in my bank account no later than Monday 27Apr09. by now payroll and expenses i had paid out of pocket on the Elk City job and subsequent automatic electronic payments from my bank account had resulted in substantial overages and bank fees to the tune of several hundred dollars. i waited until 29Apr09 and still having not received confirmation nor payment, i again contacted Valerie Murphy and quoted the helpdesk statement from Thursday. her response: Let me see what I can find out.

Valerie Murphy
Senior Project Coordinator
678-610-1201 ext. 2047

To date, i have not been able to get a response from her either by phone nor e-mail (I have gotten several out-of-office replies with a reference to call two different individuals at 678-610-1201 extension 2059 which of course haven't been answered nor calls returned) and i have never gotten through to nor received a reply from Laura Bott or Mitch in accounts Payable. Now with the costs associated with and due to the service call on service order 190676 amounting to well over $1200, My family has suffered greatly because of this and we are in jeopardy of having to dissolve NT Services thanks to the exploitations by Prism Point.

Salmon, Idaho

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This report was posted on Ripoff Report on 05/28/2009 11:57 AM and is a permanent record located here: http://www.ripoffreport.com/r/Prism-Point-Technologies-PPT/Fairburn-Georgia-30213/PPTPrism-Point-Technologies-PPT-Prism-Point-Breach-of-Contract-No-Payment-for-Services-456170. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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