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  • Report: #390446

Complaint Review: Prism Pointe Technologies

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  • Submitted: Wed, November 12, 2008
  • Updated: Thu, November 13, 2008

  • Reported By:Athens Georgia
Prism Pointe Technologies
4605 Coates Drive Fairburn, Georgia U.S.A.

Prism Pointe Technologies Does NOT Pay Subcontractors! Does NOT Return Calls! Fairburn Georgia

*Author of original report: Finally got paid...

*Consumer Comment: BBB WON'T HELP

*Consumer Suggestion: Billing collector

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Back on August 7, 2008 our company completed a printer repair service call for a client of Prism Pointe Technologies. We arrived promptly at the client's site, and our technician received an excellent rating from the client. We signed and faxed all necessary paperwork as they requested.

The total amount we billed was $331. We have since then sent a total of 5 invoices and left countless voicemail messages. The last invoice we sent was by certified mail with receipt confirmation, so can't say they didn't receive it.

Doing some research on the company to see if anybody else has had the same problem, I came across this website and was able to get names of top-level people in Prism Pointe. So today, November 12, 2008, I spoke to Mitch Wright and he claims that it "will be taken care of today". We'll see.

If we don't see payment by Friday we are going to follow the advice of another post and file with the BBB. Also considering collections or small claims court. Will welcome any advice on how to collect payment from this company.

They need to realize that unpaid technicians will not deliver good customer service to their clients, which is going to hurt them in the long run. It will also hurt them that this site is coming up on Google right below their own website.

HIGHLY ADVISE ANY TECHNICIANS CONTACTED BY PRISM POINTE TECHNOLOGIES: DO NOT PERFORM WORK FOR THEM. THEY DO NOT PAY!!

Ana
Athens, Georgia
U.S.A.

This report was posted on Ripoff Report on 11/12/2008 09:52 AM and is a permanent record located here: http://www.ripoffreport.com/r/Prism-Pointe-Technologies/Fairburn-Georgia-30213/Prism-Pointe-Technologies-Does-NOT-Pay-Subcontractors-Does-NOT-Return-Calls-Fairburn-Geo-390446. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 3Consumer 0Employee/Owner
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#1 Author of original report

Finally got paid...

AUTHOR: Ana - (U.S.A.)

After 3 months we finally got paid. It only took one phone call to Mitch Wright. Thanks to all those who have posted before us and reported these people to collections and the BBB. I hope everybody else can finally get paid as well for their hard work!
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#2 Consumer Comment

BBB WON'T HELP

AUTHOR: Laurie - (U.S.A.)

IF they are a dues paying member. BBB does not post negative reports about dues paying members. Getting that DUES MONEY is more important then helping the consumer
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#3 Consumer Suggestion

Billing collector

AUTHOR: Mark - (U.S.A.)

Read Adam's post on ripoffreport on 10/27/08 on how to get paid from Prism Pointe.
That's best route to go unfortunately. Good luck.
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