• Report: #524339

Complaint Review: Pristine Health

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  • Submitted: Mon, November 16, 2009
  • Updated: Fri, December 11, 2009

  • Reported By: catherine — Cape Town Other South Africa
Pristine Health
Internet United States of America

Pristine Health Pristine Health, Dazzle White Rip Off Artists of the highest order Internet

*UPDATE Employee: Hello,

*UPDATE Employee: Hello,

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I was ripped off the same as all the other people.  I noticed an extra charge for a product that I have not even received.  As I live in Ireland it obviously has taken longer for the initial trial product to reach me.  Through the internet I tracked down a number to ring them and have cancelled my orders and hope that they are going to refund the monies taken from our account although we will have to wait and see. I am supposed to receive a confirmation email with regard to the cancellation but have yet to receive it. Will keep you all posted as this is a terrible scam and really catching people, especially the younger women, who can least afford it.


This report was posted on Ripoff Report on 11/16/2009 11:47 AM and is a permanent record located here: http://www.ripoffreport.com/r/Pristine-Health/internet/Pristine-Health-Pristine-Health-Dazzle-White-Rip-Off-Artists-of-the-highest-order-Interne-524339. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Hello,

AUTHOR: brenda.hawks - (United States of America)


Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 30-day guarantee and will continue to do so.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-948-5508 or visit our 24/7 live help at http://www.dazzlesmilepro.com/contactus.php and we will be happy to walk you through the entire cancellation process.

Your satisfaction is our number one concern,

Thanks,
                   
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#2 UPDATE Employee

Hello,

AUTHOR: brenda.hawks - (United States of America)

Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 30-day guarantee and will continue to do so.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-948-5508 or visit our 24/7 live help at http://www.dazzlesmilepro.com/contactus.php and we will be happy to walk you through the entire cancellation process.

Your satisfaction is our number one concern,

Thanks,
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