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  • Report: #349806

Complaint Review: Privacy Matters - Experian

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  • Submitted: Thu, July 10, 2008
  • Updated: Sun, April 26, 2009

  • Reported By:Portland Oregon
Privacy Matters - Experian
475 Anton Bl. Costa Mesa, California U.S.A.

Privacy Matters - Experian Having problems with Privacy Matters? Why not call Experian's general counsel? Costa Mesa California

*Consumer Suggestion: Call EXPERIAN Corporate Counsel

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My checking account was being billed monthly for a coded transaction that looked like a gas or retail purchase for $14.95. After two hours and five different people at my bank, the Bank of America, it turns out this is Experian's "Privacy Matters".

I have never been sent an email or mail statement indicating I am being billed for this "service."
I purchased copies of my credit report outright for the one time charge for areport, and was never told that I was entitled to a report under this fake service that they didn't want to point out I was being charged for surreptiously.

Bank of America refuses to help, and lectured me on financial responsibility for going through the 50-100 debit transactions on my account each month.

I had the same experience everybody else reports with 45 minute waits on the Privacy Matters and Experian customer service line with no answer, burning up business day cell phone minutes.

Experian's general counsel is publicly listed with the California Bar. (www.calbar.org) His name is Jason Engel and his phone is 714-830-5502. They answer on the second ring, and promise to have the person responsible call you back in 24 hours, which they also seem to have trouble getting done.

Mr. Engel is the legal representative of Experian, and the person you should contact before proceeding legally. Why not give Mr. Engel a call and make see if he can help you with your unanswered problem with Privacy Matters. Certainly his client is not purposely ripping us off. Perhaps a few more calls might help him focus his staff on this problem.

Pat
Portland, Oregon
U.S.A.

This report was posted on Ripoff Report on 07/10/2008 04:49 PM and is a permanent record located here: http://www.ripoffreport.com/r/Privacy-Matters-Experian/Costa-Mesa-California-92626/Privacy-Matters-Experian-Having-problems-with-Privacy-Matters-Why-not-call-Experians-349806. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Suggestion

Call EXPERIAN Corporate Counsel

AUTHOR: Kandyce - (U.S.A.)

This works! The phone number and name of Experian's Corporate Counsel found above is a great way to get your problem resolved. You should be able to support your complaint with documents and knowledge of Experian's resposibilities before ou call. This is a law office and your call should be made without emotion or threats.
In my experience, a call to Experian's corporate counsel prompted a return call in less than 24 hours followed by a call from Experian and a solution within 48 hours.
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