- Report: #349806
Report - Rebuttal - Arbitrate
Complaint Review: Privacy Matters - Experian
Privacy Matters - Experian475 Anton Bl. Costa Mesa, California U.S.A.
Privacy Matters - Experian Having problems with Privacy Matters? Why not call Experian's general counsel? Costa Mesa California
*Consumer Suggestion: Call EXPERIAN Corporate Counsel
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I have never been sent an email or mail statement indicating I am being billed for this "service."
I purchased copies of my credit report outright for the one time charge for areport, and was never told that I was entitled to a report under this fake service that they didn't want to point out I was being charged for surreptiously.
Bank of America refuses to help, and lectured me on financial responsibility for going through the 50-100 debit transactions on my account each month.
I had the same experience everybody else reports with 45 minute waits on the Privacy Matters and Experian customer service line with no answer, burning up business day cell phone minutes.
Experian's general counsel is publicly listed with the California Bar. (www.calbar.org) His name is Jason Engel and his phone is 714-830-5502. They answer on the second ring, and promise to have the person responsible call you back in 24 hours, which they also seem to have trouble getting done.
Mr. Engel is the legal representative of Experian, and the person you should contact before proceeding legally. Why not give Mr. Engel a call and make see if he can help you with your unanswered problem with Privacy Matters. Certainly his client is not purposely ripping us off. Perhaps a few more calls might help him focus his staff on this problem.
This report was posted on Ripoff Report on 07/10/2008 04:49 PM and is a permanent record located here: http://www.ripoffreport.com/r/Privacy-Matters-Experian/Costa-Mesa-California-92626/Privacy-Matters-Experian-Having-problems-with-Privacy-Matters-Why-not-call-Experians-349806. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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