• Report: #437484

Complaint Review: Privacy Matters

  • Submitted: Wed, March 25, 2009
  • Updated: Wed, March 25, 2009

  • Reported By:Marysville Washington
Privacy Matters
privacymatters.com Nationwide U.S.A.

Privacy Matters Privacy Matters advertises to protect you --BUT THEY ARE THERE TO STEAL YOUR MONEY Internet

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My husband joined Classmates.com early in Dec. Somehow by doing that a company called Privacy Matters got his credit card and have been billing us $19.95 for the last 4 months. I just caught it and called them thru a number I found on the internet for their website 1-877-993-6264 They were very friendly and apologetic at first and said they would be glad to cancel our membership - but only for the current month. I said how did we get the subscription in the first place and was told it was thru an internet offer on Classmates.com. I said we had never received any membership information. How could they "protect" us if they didn't even have our phone number or social security numbers? I said I wanted proof that my husband had signed up for the membership. I was put thru to a supervisor who was also friendly and apologetic but she said she could not refund our money for the last 4 months but would be glad to cancel our membership and refund for the current month only. I said I wanted proof of our membership and she said someone would call me in 2 to 3 weeks. Yeah - right!

I then called our credit card company - American Express. They say they will give us a credit for the 4 months and charge it back to Privacy Matters. Not all credit card companies are as easy to work with as American Express and I feel bad for those who can't get their money back from this RIP OFF by Privacy Matters.

Marysville, Washington

This report was posted on Ripoff Report on 03/25/2009 10:29 AM and is a permanent record located here: http://www.ripoffreport.com/r/Privacy-Matters/nationwide/Privacy-Matters-Privacy-Matters-advertises-to-protect-you-BUT-THEY-ARE-THERE-TO-STEAL-YO-437484. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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