• Report: #721897

Complaint Review: Pro Lash

  • Submitted: Mon, April 25, 2011
  • Updated: Mon, April 25, 2011

  • Reported By: dawn — San Antonio Texas United States of America
Pro Lash
147 N Cameron Street San Antonio, Texas United States of America

Pro Lash my best beuty secret Customer Service San Antonio, Texas

*Consumer Comment: FYI

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I thought I was getting a trial mascarra for $1, when I received I used once and the product was so bad I broke out on my eye! Then I noticed I was charged 119. I called and they said it was to late for a refund. So Now I'm pissed and out letting people know so they don't make the same mistake!!

This report was posted on Ripoff Report on 04/25/2011 02:00 PM and is a permanent record located here: http://www.ripoffreport.com/r/Pro-Lash/San-Antonio-Texas-78258/Pro-Lash-my-best-beuty-secret-Customer-Service-San-Antonio-Texas-721897. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

FYI

AUTHOR: Susan - (USA)

I copied and pasted from you "Pro Lash my best beuty secret" into a search

First thing that came up was their terms of offer at http://www.mybestbeautysecret.com/cgi-bin/cms_index.reg?website_id=3569&element_id=15539

Like all of these offers it clearly states:

Trial:

Enrolling In The Trial Offer and Club Program. In submitting an order for a Trial (pay just a trial fee of $1.00, plus a shipping and handling fee of up to $7.23; trial and s&h fees are non-refundable) of ProLash 3-Step System, you are automatically enrolled into the ProLash Beauty Club and will continue to be a member of the Club unless you follow the instructions detailed in item #4 below.

Trial Shipment. A 60-Day Supply of ProLash 3-Step System will be shipped to you after the credit or debit card you provide when you submit your order is successfully charged a trial fee of $1.00, plus a shipping and handling fee of up to $7.23 (trial and s&h fees are non-refundable). Within 72 hours after your product ships an invoice receipt will be sent to you via e-mail, to the e-mail address you provided at time of sign-up. Limit 1 introductory Trial order per household.

Trial Period. You will have 15 days from the date of shipment to try the ProLash 3-Step System. Your order will ship by mail through the United States Postal Service ("USPS"). Your shipment should arrive within 3 to 5 days. Accordingly, this should provide you around 10 to 12 days to try the product. The Trial period ends 15 days from the shipment date. If you are not satisfied after trying the product, you must follow the instructions below to return the unused portion of the 60-day trial supply to avoid further charges. The lash extender is yours to keep.

Returning Your Unused Portion of the 60-Day Trial Supply. If you do not take affirmative action to cancel the Club membership before the end of the Trial period and return the remaining unused portion of your trial supply (the lash extender is yours to keep) in accordance with the Returns and Refunds Policy, (a) your credit or debit card will be automatically charged $119.32 for the 3-Step System, and; (b) you will continue to be a member of the Club. Click here to cancel your membership and get return instructions or call Customer Service at 1-877-656-1246. You will be responsible for paying the shipping and handling costs to return the unused portion of the trial product.
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