- Report: #1154357
Report - Rebuttal - Arbitrate
Complaint Review: Pro Movers or USA Movers
Pro Movers or USA MoversRockville, Maryland USA
Pro Movers or USA Movers RandyDavid russianSandy hispanicJohn hispanic over charged for moving services, took picture of all my personal belongings and email/text my credit card number to another person prior to moving my belongings, charged my credit card with no signature and provided false paperwork with bad contacts to Visa card services and my banks, stole money for both of my bank accounts, charge me almost 200 for gas never used, 460 for tape that I never used, I purchase my own moving supplies, lied and told my bank that I paid them a compliment and lied about the cost of moving services, billed me for arounded out hours when the men stood around and did no work, this is a terrible company, they are not registered with the BBB at all and use another companies DOT number to sound legal. Rockville Maryland
*Consumer Comment: Highway Robbery!
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This is regarding the problem with a company named Pro Movers/USA Movers. They contacted me via phone for a potential move. This was around Jan. 31, 2014, after accepting price quotes from several companies, I was told by a man over the phone named David @ 703-789-3222 that I had to put a $100.00 deposit on the truck, I did so with my Navy Federal Credit Union visa check card. I was told for $75.00 per hour that it included the truck, 3 crew members per truck and that rate quoted covered the cost of the move and transportation travel time and that I could provide my own supplies for wrapping which I did 18 rolls of tape I had purchase the day of the move. And that there would be no additional charges other than the hourly rate. I was given a blank charge slip with a copy of my NFCU credit card number imprinted, no amount and I didn’t sign it, I still have the original document in my wallet
On Saturday, Feb. 8, 2014 they came out and did a walk thru estimate of the cost of the move, I was informed that an additional security deposit was required and that my card would not be charge and that I could pay cash for the service if I decided to accept it. They (all 6 movers) took pictures of my house and personal belongings for an estimate of services.
The move was conducted by a team of personal friends ( Greg Fowlkes at 443-224-5203) and the signed documents are for an estimate of services that I decided not to use, the move took from 8:00am to 6:30pm, at approximately noon my credit cards both NASA and NFCU was charged for an unauthorized amount. At this time I wasn’t aware that my bank cards had been called in for authorization of charges that I didn’t sign or approve.
At that time I called my bank NFCU and discovered my card had been charged before the work had been performed , I filed a formal complaint with that credit union (NFCU)
I then checked my NASA account to discover that the card was charged as well. I then called the moving company to question these charges. I was given the run around and told that they had no contract for my move that day and couldn’t discuss anything with me, and then I was told to go to my bank and discuss the matter, when I questioned when the card was charged without my signature I was told by a man named David to call The general manager Dana at 301-258-7605 on Monday, no one answered this phone and it’s now disconnected.
I spoke with David at 703-789-3222, he failed to answer the phone and answered later that day and told me to call his supervisor a Russian man by the name of Gabby at 240-475-3931 and I did so with no answer. I then told David that I didn’t sign or authorize the charges. He said to call the supervisor again and then stopped answering his phone.
I then looked the company online, he told me they are registered with the Better Business Bureau, they have no record of the company, I looked them up online and I found the following information for Pro Movers, I called 1-855-487-7428 and spoke with Patrick that told me that Pro Movers is a team they know by phone only and he only had the phone numbers of supervisors with no names; he couldn’t give me any record or information about a scheduled move, Patrick told me he worked in sales and to call 240-475-3931 or 703-789-3222 and it was to supervisors and that’s all he knew.
Upon further investigation, the company has listed online a 5676 Derwood, MD 20855 address that leads to a PO Box for correspondence; the address of 11010 Rockville Pike was a listed address as well, their US DOT number is 2121690 and it links to only USA Movers & Storage; USA Movers& Storage which is a company I never dealt with at all and I wasn’t able to get any information from Pro Movers because they only have cell phones for Pro Movers.
I kept trying to reach them and no answers.
According to my cell phone log I got a call on 3.29.14 from a Russian man stating that he was a supervisor for Pro Movers and when I tried to discuss the move, again I was told they have no documentation of any move but wanted to know about the charges. How can this be, if you have no documented records of any move then how can I owe a company that is not a real company.?
On Thursday, April 17, 2014 I called the number listed on the documents faxed to NASA, there is no contract number listed for anyone that I spoke with at Pro Movers. I called 703-509-2692 and spoke with a Russian guy named David that told me. “the old company of Pro Movers went out of business on Feb. 6, 2014 and that he purchased the company name and bank account on Feb. 12, 2014 and has no record of them moving me or any paperwork or contract, he said that he purchase the old bank account as well and that all the names/numbers I have are to old staff that has been fired.
He stated that he had received other numerous calls about the previous movers billing customers for services not rendered and false charges. He has no documentation and stated that he is not responsible, I requested a fax from him stating when he purchased the company and explaining the he has no records of any documentation for any moved prior to Feb. 12, 2014.
I called NASA and asked how can they pay a company with forged documents I never signed any charge slip to authorize any funds for services with these movers.
These movers are running a scam via the internet, they are using another companies DOT number; they lied about being registered with DOT, this company only functions via cell phones and the numbers are being switched up between these guys, I just called on Thursday, April 17, 2104 and spoke with Stephanie their administrative secretary that states that 703-509-2692 is her personal number I placed the call at 12:28pm, she gave me the other disconnected number for David at 240-475-3931 and now it’s been turned on and no one will answer the number which I was told by Stephanie is David’s cell phone number; David called me back at 12:42pm from 240-899-4707 and he stated that he would send me a fax stating he was the new owner.
At 12.29pm on Thursday, April 17, 2014 @ I have received a phone call from 703-789-3222 and I spoke with Joe Fitz; is a Russian man ( who sounds like Gabby from before) who said that David doesn’t work with company and stated that the company name is Pro Movers, this is a scam with these movers for billing my credit card of unauthorized charges.
Both this Jot Fitz and David are working together to commit fraud. None of the numbers on these documents match up with the documents received by NASA federal credit union. The cell phone numbers have been switched out between them.
Please note that no one is aware of who Britney H is for this Pro Mover company when I asked Stephanie or David on Thursday, Feb. 17, 2014.
This report was posted on Ripoff Report on 06/12/2014 02:54 PM and is a permanent record located here: http://www.ripoffreport.com/r/Pro-Movers-or-USA-Movers/Rockville-Maryland-20952/Pro-Movers-or-USA-Movers-RandyDavid-russianSandy-hispanicJohn-hispanic-over-charged-for-m-1154357. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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