Pro Quo Books (internationalbooks) is a company that sells on Amazon.com. They have recently changed their phone number from (410) 633 0410 --> (443) 957 1321. This is a common practice with fraudulent companies. They move offices/contact information every so often to stay under the radar. The Better Business Bureau keeps a close eye on companies like this to avoid frauds. But enough about that, let's get to the story.
I ordered a book on January 10th, 2008. I received a confirmation email from Pro Quo Books saying my order had been shipped the next day. It said "Your order was packed and shipped on 1/11/2008 via Standard mail as requested. Expected transit time for this shipping method is 4-14 business days. In rare instances items may take up to 21 business days to arrive." Note: Amazon.com states that it should arrive in no more than 14 business days. Pro Quo Books added the 21 BUSINESS days garbage (by the way, 21 business days ended up being a month).
I called twice during the 21 days to locate my book or even get a tracking number of some sort with no luck. I was told they couldn't do anything about it until the 21st business day had come and gone. On the 22nd business day I called and was told they would give me a refund. Woo flipping h*o. I bought the book to learn about SQL databases for my work and ended up being a month behind schedule because I waited for this book.
After being told of my refund I asked that they send me confirmation that I would be receiving my money. Since they were able to send me confirmation that my book was "shipped" I thought it was fair to request confirmation of my refund. But, they had an excuse ready before I could finish my sentence. They said that Amazon takes care of the refunds so I will have to go through them for confirmation. Just to tie something together, they blamed the Post Office for losing my book in the first place then pointed me to Amazon for my refund. Pretty sketchy business practices if you ask me.
So, off to the Better Business Bureau of Maryland with this. I would recommend not buying anything from this shoddy operation they call a business. I only wish I had Googled them before buying anything from them. Little did I know that Amazon does not do a good job of inspecting their third party vendors. This makes Amazon look very bad as well but I know it's not their fault completely.
And just for the record, the book was only $6.60 so I hope they enjoy my money. Thieves.