- Report: #547448
Report - Rebuttal - Arbitrate
Complaint Review: Pro-Trans Transmission Service
Pro-Trans Transmission Service10505 O'Connor Rd Ste. 4 San Antonio, Texas United States of America
Pro-Trans Transmission Service will not fix transmission under warranty. San Antonio, Texas
*REBUTTAL Owner of company: Belt issue
*Author of original report: Another Example of Their Incompetence
*REBUTTAL Owner of company: My side of story
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I bought a 2002 Mercury Sable from a private owner April, 2009. I had the car checked out by an inspection company and the mechanic told me the transmission was leaking fluid. The owner said that the transmission was just rebuilt in December and is still covered under warranty. I told him that I would not buy the car unless the warranty could be transferred. The owner called Pro-Trans Transmission and Lee Prater agreed to fix the transmission under warranty. In October or November of 2009, I took the car back to Pro-Trans Transmission Service because the car was having trouble switching gears. One of their mechanics told me that the car had an electrical problem which is not covered under the warranty. Take note that no one mentioned that the warranty was not transferable. They wanted to charge me $189 for computer diagnostics and they said that charge would be reduced from the repair costs. I decided to take my car elsewhere because many other places charge only $89. I took my car to Midas and the only issue my car had electrically had to do with the service engine light which was caused by a faulty new battery. The mechanic at Midas assured me that nothing electrical was causing my car to have transmission problems. In the middle of December, my transaxle light came on and my car stopped going in reverse. I took my car to Pro-Trans Transmission Service December 21, 2009 and I was told to wait until after Christmas because they wouldn't be able to get to it before then. I took the car back December 28, 2009. Today, December 30, Lee Prater told me that the transmission needs to be overhauled and that he doesn't believe he should have to fix it for free. He says that most warranties are usually not transferable; but his invoice does not mention that the warranty is not transferable. He also said that the electrical problem could have caused the transmission to burn out and he does not know if I ever got that problem fixed. His website (today on December 30) says that diagnostic service and computer scan are always free of charge. I believe that Mr. Prater is just making up excuses because he doesn't want to do an $1150 job for free. I believe the rebuild wasn't done properly in the first place. The CV joint was torn which Auto Lemon Detectors said should've been replaced during the rebuild, the transmission had a fluid leak, and I had more transmission problems less than a year after it was repaired.
This report was posted on Ripoff Report on 12/30/2009 10:41 AM and is a permanent record located here: http://www.ripoffreport.com/r/Pro-Trans-Transmission-Service/San-Antonio-Texas-78233/Pro-Trans-Transmission-Service-will-not-fix-transmission-under-warranty-San-Antonio-Tex-547448. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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