• Report: #131266

Complaint Review: ProCard International

  • Submitted: Mon, February 14, 2005
  • Updated: Sun, October 15, 2006

  • Reported By:Lincoln City Oregon
ProCard International
6709 West 119th Street, #501 Overland Park, Kansas U.S.A.

ProCard International Work at home Business Opportunity Beware! Cancellation Policy on Contract Differs Greatly From Advertized Policy! Overland Park Kansas

*Consumer Comment: Procard Intl guarantees Their profit ONLY !!! SHAME ON YOU, PROCARD INTERNATIONAL !!!

*UPDATE Employee: Cancellation Policy

*Consumer Suggestion: ProCard International Not Registered With The State

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Before I signed up with ProCard International I read their cancellation policy which was clearly listed in two places on their website. One was in their Careers section in the FAQ link and it reads as follows:

"Q: Once I start with Procard International, can I cancel at any time?

A: Yes, all Procard International Members and Associates may cancel at any time without obligation."
Here's the link: https://www.procardinternational.com/careers/cafaq.htm#Q

The other one was in the Associates Section and it reads as follows:
"Is there a cancellation policy? Members can discontinue at any time by contacting our customer service center, either by email or by phone. There is no refund since their monthly charge would just stop being charged to them it is very easy to discontinue for any reason and at any time!"
Here's the link: https://www.procardinternational.com/assoczone/firststeps/custfaqs.htm

So in Jan 2003 I decided to give ProCard International a try. I felt confident that if it didn't work out I could easily cancel at any time without obligation by simply e-mailing or phoning them and the monthly charge would just stop. Isn't that what they advertise?

On Feb 9, 2005 I decided to cancel my membership because I was changing banks. So I e-mailed ProCard's customer service center and asked them to Please cancel my membership. Their reply back was not only a 2 page essay explaining the negative aspects of canceling but also included their real iron clad cancellation policy (which was embedded in the Membership Agreement that I had signed 2 years ago). Stupid me! I guess I didn't even think that the cancellation policy would be stated any differently, in the Membership Agreement, than it was on their website! The real cancellation instructions e-mailed back to me read this way:

Procard International also has a very simple cancellation policy for its members: If for any reason any member wants to discontinue the services, the member may terminate membership at any time by WRITTEN NOTIFICATION to Procard International If you need to cancel the plan just follow these instructions: Please, SEND BACK YOUR MEMBER CARDSIF YOU DO NOT HAVE YOUR CARDS Just send a written notice with all the following personal info. Include: name, address, member #, or social security #, YOU MUST INCLUDE: A BRIEF REASON WHY YOU NEED TO CANCEL, SIGN THE NOTICE, and send to: Procard International / 6709 West 119th Street, #501 / Overland Park, Ks 66209 - Upon receipt of written notification (and membership card(s)), MEMBERSHIP WILL DISCONTINUE on THE NEXT ONE TO TWO BILLING STATEMENTS, depending on the processing date of written notification.

That last stipulation could really hurt a person that's lost a job and their account is in the negative! How many people have they done this to? It takes me less than 15 minutes to cancel reoccurring billing for a customer!

I think that ProCard International should be required to put their true CONTRACT cancellation policy on their website. It tells the true story!

Oh and one more thing. Over the past two years ProCard Int. debited my account over $350 for being a "Member"/Customer. They never expressed any thanks for the past business revenue. They only regretted that I was trying to cancel. And the last e-mail I received from ProCard pretty much ended on this tone:

"If you had a problem with this policy, you should not have signed your contract. This was all clearly stated in the contract that you signed and agreed to.
Have a Great Day!!"

Yes, you are right Kim! ProCards contract clearly states a cancellation policy different than ProCards' website advertises. I should have clearly seen that 2 years ago and done business elsewhere! Now, I just hope that others will "clearly" see the policy differences too BEFORE they sign that "Agreement"!

And just think you could have avoided this negative report by simply honoring my signed e-mail cancellation letter with ALL the information ProCard needed! You Have a Great Day Too!!!

Lincoln City, Oregon

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This report was posted on Ripoff Report on 02/14/2005 03:15 AM and is a permanent record located here: http://www.ripoffreport.com/r/ProCard-International/Overland-Park-Kansas-66209/ProCard-International-Work-at-home-Business-Opportunity-Beware-Cancellation-Policy-on-Con-131266. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Consumer Comment

Procard Intl guarantees Their profit ONLY !!! SHAME ON YOU, PROCARD INTERNATIONAL !!!

AUTHOR: Quinn - (U.S.A.)

A key feature of fraudulent scams is when no one makes money except the Rip-Off Artists. Procard International guarantees their profits right off the top. You cant even hope to evaluate their so-called "money making opportunity" until after they've made their money. Your initial payments to them is their only source of profit so don't expect them to refund anything they don't absolutely have to despite their online promises.

By the way, Procard International must have a paid position for constantly monitoring these complaints. Writing rebuttals is apparently an essential part of their occupation. Procard can afford to spend so much time here because they don't have a legitimate business to attend to.

What makes them the crooks they are and deserving of contempt is how they have no conscience against financially hurting well-meaning people who are struggling to survive, by stealing what little money they have and waisting their time, not to mention causing them torment and mental anguish.

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#2 UPDATE Employee

Cancellation Policy

AUTHOR: Rachel - (U.S.A.)

Please make a note that the cancellation policy for Procard International is not difficult. As specifically outlined in the agreement that is signed by each active associate, one must simply submit a handwritten cancellation to the company. It is true that one can cancel at any time and it is also true that one should email the support division to obtain the full cancellation information. We have always, and will always, completely and promptly process a cancellation that is properly submitted. We are sorry, any cancellation mailed out during the last week of the month may not be cancelled in time to prevent the draft occuring on the 1st. In the event of unforeseen tragedies, please email our customer service staff in regards to cancellation.

The information on our website in no way contradicts our policy. The information given in each section of our website is relavant to that aspect of our program and the level of associate who would be reading that information. In a general FAQ section (where brand new people are looking for basic info) we simply let people know that they can cancel at any time. Which is true. In the Associate section we are dealing with a different audience...active associates who may need to cancel. The direction is then for them to contact our support division for complete instruction. Then yes, when the right people (those who want to cancel)are replying to the right department, we send the full detailed information. As the cancellation is submitted properly we cancel the account. Now we have a proper paper trail to protect ourselves from people like this.
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#3 Consumer Suggestion

ProCard International Not Registered With The State

AUTHOR: S.n. - (U.S.A.)

I checked the Secretary of State's website and found no ProCard International registered with them. You might wish to check that site online and request that they investigate. I then checked the Better Business Bureau's site for the area and found that ProCard International is listed AND is a member (big deal) that that even thought they have had customer complaints they resolved them appropriately even thought the customer was not satisfied with the outcome (gee, that always seems to happen when the company in question is a BBB member!). Feel free to drop the BBB an e-mail informing them of your lack of resolution to your problem...then we can all check back and see if the BBB actually took any action. Good luck.
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