Before I signed up with ProCard International I read their cancellation policy which was clearly listed in two places on their website. One was in their Careers section in the FAQ link and it reads as follows:
"Q: Once I start with Procard International, can I cancel at any time?
A: Yes, all Procard International Members and Associates may cancel at any time without obligation."
Here's the link: https://www.procardinternational.com/careers/cafaq.htm#Q
The other one was in the Associates Section and it reads as follows:
"Is there a cancellation policy? Members can discontinue at any time by contacting our customer service center, either by email or by phone. There is no refund since their monthly charge would just stop being charged to them it is very easy to discontinue for any reason and at any time!"
Here's the link: https://www.procardinternational.com/assoczone/firststeps/custfaqs.htm
So in Jan 2003 I decided to give ProCard International a try. I felt confident that if it didn't work out I could easily cancel at any time without obligation by simply e-mailing or phoning them and the monthly charge would just stop. Isn't that what they advertise?
On Feb 9, 2005 I decided to cancel my membership because I was changing banks. So I e-mailed ProCard's customer service center and asked them to Please cancel my membership. Their reply back was not only a 2 page essay explaining the negative aspects of canceling but also included their real iron clad cancellation policy (which was embedded in the Membership Agreement that I had signed 2 years ago). Stupid me! I guess I didn't even think that the cancellation policy would be stated any differently, in the Membership Agreement, than it was on their website! The real cancellation instructions e-mailed back to me read this way:
Procard International also has a very simple cancellation policy for its members: If for any reason any member wants to discontinue the services, the member may terminate membership at any time by WRITTEN NOTIFICATION to Procard International If you need to cancel the plan just follow these instructions: Please, SEND BACK YOUR MEMBER CARDSIF YOU DO NOT HAVE YOUR CARDS Just send a written notice with all the following personal info. Include: name, address, member #, or social security #, YOU MUST INCLUDE: A BRIEF REASON WHY YOU NEED TO CANCEL, SIGN THE NOTICE, and send to: Procard International / 6709 West 119th Street, #501 / Overland Park, Ks 66209 - Upon receipt of written notification (and membership card(s)), MEMBERSHIP WILL DISCONTINUE on THE NEXT ONE TO TWO BILLING STATEMENTS, depending on the processing date of written notification.
That last stipulation could really hurt a person that's lost a job and their account is in the negative! How many people have they done this to? It takes me less than 15 minutes to cancel reoccurring billing for a customer!
I think that ProCard International should be required to put their true CONTRACT cancellation policy on their website. It tells the true story!
Oh and one more thing. Over the past two years ProCard Int. debited my account over $350 for being a "Member"/Customer. They never expressed any thanks for the past business revenue. They only regretted that I was trying to cancel. And the last e-mail I received from ProCard pretty much ended on this tone:
"If you had a problem with this policy, you should not have signed your contract. This was all clearly stated in the contract that you signed and agreed to.
Have a Great Day!!"
Yes, you are right Kim! ProCards contract clearly states a cancellation policy different than ProCards' website advertises. I should have clearly seen that 2 years ago and done business elsewhere! Now, I just hope that others will "clearly" see the policy differences too BEFORE they sign that "Agreement"!
And just think you could have avoided this negative report by simply honoring my signed e-mail cancellation letter with ALL the information ProCard needed! You Have a Great Day Too!!!
Lincoln City, Oregon
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