• Report: #386345

Complaint Review: Proactiv - Rodan And Fields - Guthy Renker

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  • Submitted: Thu, October 30, 2008
  • Updated: Sun, November 30, 2008

  • Reported By:Madison Wisconsin
Proactiv - Rodan And Fields - Guthy Renker
P.O. Box 10213 Des Moines, Iowa U.S.A.

Proactiv - Rodan And Fields - Guthy Renker Obtained our Corporate Credit Card information and subscribed our company to Proactiv Solution without consent Des Moines Iowa

*UPDATE EX-employee responds: It doesn't happen that way.

*Consumer Suggestion: Poor Chris...poor poor Chris

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On October 29th, our company received products from Proactiv Solution (in my name) that I did not order. They were billed to my corporate credit card and shipped to my attention at one of my company's extension offices.

I called Proactiv Solution and they told me that an internet order had been placed in my name on Oct. 24th, to bill to my company card and ship to me at the company's billing address. The customer service representative told me that in addition to the first order, I had been enrolled in their automatic shipment program and they were storing my credit card info. I requested that the account be closed and charges reversed. They said they would reverse the charges to my account and that I should mark "Refused - Return to Sender" on the package for return.

The odd thing is that around that same time, I was actually traveling through Des Moines to Kansas City, and back through the next day to get back to Madison the same day the order was placed. I used the corporate CC for many expenses, most of which were in Iowa.

Like others on this site who have had the same thing happen to them with this company, I refuse to beleive that an average thief would use a stolen credit card number to purchase and ship something to the actual cardholder. This simply does not make sense. Thus I cannot accept that this transaction was initiated by anyone other than Proactiv Solution who probably obtained my full credit card billing information AND alternate shipping address through nefarious means- probably from another online retailer, or by purchasing a list of stolen credit card numbers.

If it wasn't for the stupid late-night infomercials, I would have never even heard of this company. And I'm 40, well past my problem acne years.....lol.

I surely hope that some initiates a class-action lawsuit against this company. From all the reports I've read, it sure seems as if this is Standard Operating Procedure for them. It involves using the internet to commit fraud and identity theft. They should be punished.

Chris
Madison, Wisconsin
U.S.A.

This report was posted on Ripoff Report on 10/30/2008 10:17 AM and is a permanent record located here: http://www.ripoffreport.com/r/Proactiv-Rodan-And-Fields-Guthy-Renker/Des-Moines-Iowa-50380-0213/Proactiv-Rodan-And-Fields-Guthy-Renker-Obtained-our-Corporate-Credit-Card-information-386345. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE EX-employee responds

It doesn't happen that way.

AUTHOR: Anonymous - (U.S.A.)

Thier is no way proactiv solution would have your credit card information your name and your address and just start sending you out kits somebody had to have given them the information somebody.
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#2 Consumer Suggestion

Poor Chris...poor poor Chris

AUTHOR: Fsubigbri446 - (U.S.A.)

You ordered Proactiv, you have acne, you used your work's credit card and now you don't want to get into trouble. Stop beating around the bush and pay!!!! Stop bladderwarting around the real issue that you refuse to pay!!! They need to send you to collections ASAP!!!!!
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