Report: #597965

Complaint Review: Proactiv Solution (by Guthy Renker - Rodan & Fields)

Submitted: Wed, April 28, 2010
Updated: Wed, April 28, 2010

Reported By: Overly Charged! — United States of America

Proactiv Solution (by Guthy Renker - Rodan & Fields)

P.O. Box 10213 Des Moines, Iowa United States of America

Phone: 800-235-6050 or 800-950-4
Web: www.proactiv.com
Category: Misc. Health Specialists

Proactiv Solution ,by Guthy Renker - Rodan & Fields, Proactive Over Charged us. Cancelled account in Jan 09 and they reopened the account in Jul 09 without our permission. Des Moines, Iowa

*Consumer Comment: Sent to collections also...

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Product provides some help for some people but, not us.

Biggest problem is cancelling. Company apparently refused to cancel account when requested. I cancelled the account in January 2009 based on their records. After cancelling and closing my account and auto-pay, not so proactive, Proactiv, decided to reopen the account 6 months later and then used a false "billing address" to send the supposed 10 billing notices.

One year later we are sent to collections; somehow they magically remembered our address to pass to the collection agency. We contacted Proactiv and found out that they can't help us due to lack of concern. After transferring to 3 departments, they said it was not their problem! They offer an address to corporate with the understanding they will not help you either.

DO NOT expect any service from customer service or the account representatives.

This report was posted on Ripoff Report on 04/28/2010 05:54 PM and is a permanent record located here: http://www.ripoffreport.com/r/Proactiv-Solution-by-Guthy-Renker-Rodan-Fields/Des-Moines-Iowa-50380/Proactiv-Solution-by-Guthy-Renker-Rodan-Fields-Proactive-Over-Charged-us-Cancelled-597965. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

Sent to collections also...

AUTHOR: Chefkeith - (U.S.A.)

SUBMITTED: Wednesday, April 28, 2010

I too have run into the same problem. The product did not work effectively enough for our daughter so we cancelled the account in June 2009. Three months later I am receiving bills for shipments never received. Now it is in collections for a kit never received nor ordered. Tried dealing with them over the phone. Got nowhere. I have sent back 3 invoices to collections and they just keep sending more. Told them account was closed and am not going to pay for something I did not order! Sent them proof of account closed and still receive notices. They don't care. Terrible company to deal with!