- Report: #451080
Report - Rebuttal - Arbitrate
Complaint Review: Proactiv Solution/Guthy-Renker
Proactiv Solution/Guthy-RenkerPalm Desert, California U.S.A.
Proactiv Solution/Guthy-RenkerProactiv Solution/Guthy-Renker Proactiv Solution likes to bill for products they never send! Palm Desert California
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I decide to contact my Credit Card Company and reverse the charges directly. I had no intention of paying for something I did not receive nor did I order. Plus I was not waiting 6 weeks for a refund for something I did not order.
After weeks later they seemed to have credited my account less then the amount for both the 3-piece kit, which I assume was the $39.90 and another credit for $12.95, which I am not quite sure about.
So in fairness to them and myself, I am enclosing one check for $39.90 and another for $12.95.The exact amount they credit to my account. Yet they have now sent me a bill for 45.85, $15.42.Again the only product I ever received from this company was the trail 3 piece-kit, nothing else valued at $19.95, which was already paid for in January.
This has been an extremely bad experience for me and by the amount of mounting complaints against this company; I would be surprised if a class-action lawsuit was not already on its way.
This report was posted on Ripoff Report on 05/12/2009 12:11 PM and is a permanent record located here: http://www.ripoffreport.com/r/Proactiv-SolutionGuthy-Renker/Palm-Desert-California-92260/Proactiv-SolutionGuthy-RenkerProactiv-SolutionGuthy-Renker-Proactiv-Solution-likes-to-bi-451080. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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