- Report: #678447
Report - Rebuttal - Arbitrate
Complaint Review: Proactiv
Proactiv3340 Ocean Park Blvd. Internet United States of America
Proactiv Solution acne treatment by guthy-renke Continued billing for unwanted or not received products Internet
*Author of original report: ProActive Problem
Proactive solution uses deceptive technics to ripp-off consumers. I ordered proative solution for my son to try but since it did not work, I called back to cancel my order. They informed me that it was too late and they had already sent out the order for the next month. I did not receive the product and disputed the charge on my credit card. Subsequently they sent another charge of $99.84 to my address asking that I make immediate payment. I called up customer services again and was told that I had received the product and that I should make the payment. Again I asked for proof of delivery which they could not provide but insisted that I make the payment. I started ignoring the billing statement until they sent a collection agency the North Shore Agency to collect the money. I called them up and told them I never received the product and called up Proactive direct also to tell them that since I did not receive the product and since I did not authorize the charge I am not going to pay. The customer service rep stated that they will send out the product to me but payment must be made for the product.
I do not want the product, how many times must I tell them not to send me the bill since I do not want the product and I do not want to pay the charges.
Please help me resolve this issue since I do not want a collection agency ruining my credit score.
I do not want this company to get away with this kind of practice.
This report was posted on Ripoff Report on 01/04/2011 10:10 AM and is a permanent record located here: http://www.ripoffreport.com/r/Proactiv/internet/Proactiv-Solution-acne-treatment-by-guthy-renke-Continued-billing-for-unwanted-or-not-rec-678447. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
- Keep the name short & simple, and try different variations of the name.
- Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.
- Use only the first/main part of a name to get best results.
- Only search one name at a time if Company has many AKA's.
Advertisers above have met our
strict standards for business conduct.