• Report: #429031

Complaint Review: Probiotic Complete Sample Program/Life Fit Labs

  • Submitted: Fri, February 27, 2009
  • Updated: Fri, February 27, 2009

  • Reported By:Bargersville Indiana
Probiotic Complete Sample Program/Life Fit Labs
1101 Highview Drive Webberville, Missouri U.S.A.

Probiotic Complete Sample Program/Life Fit Labs/Acai Berry Free Sample is not FREE Webberville Missouri

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"Oprah and Rachel Ray recommends..." don't believe it! They lure you to get the Acai Berry for the 4.95 shipping and handling but tell you "TIP: For maximum weight loss combine this acai product with Pure Cleanse Pro (Free Trial Available)". Then you order the Pure Cleanse Pro for 4.99 shipping and handling and think you are getting a Free Trial, too. Now you are dealing with two separate companies! I was afraid it might be a scam but thought it worth a look. I copied and pasted the terms and conditions, too. I received the products and took a look at them. The Acai Berry is loaded with caffeine. Talk about a heart attack waiting to happen! The Pure Cleanse Pro will reek havoc on your digestive system. It is Beano in reverse! So I call both numbers to cancel. WARNING: Be sure you have all your paperwork and numbers in order because they make it near impossible to cancel if you don't. I first contacted Life Fit and they foreign guy said okay everything is taken care of and I would not receive any more shipments. I then called the Acai Berry people and they said everything was taken care of and I would not recieve anymore shipments. What the foreign guy at Life Fit did not tell me is that the membership with them was cancelled but I still had to pay for the bottle I received and could not return it. READ CAREFULLY the terms and conditions! I contacted my credit card company to make sure no more charges would be made to my account and then maxxed out my account just in case. I received a call from Life Fit because they couldn't charge my account. She said you only canceled your membership and you still have to pay for what you received. Then she said call customer service. I called the 888 number and was told that I only cancelled my membership, I could not return the bottle I recieved and I had to pay for it.

I let them know that I had read their terms and conditions - "The Probiotic Complete Sample Program offers you an INTRODUCTORY SUPPLY OF Probiotic Complete - you pay only $4.95 for shipping, and handling. You will then be automatically enrolled in our Probiotic Complete Monthly Club which will save you time and money! In this program you will receive 1 bottle of Probiotic Complete every 30 days, starting 14 days after you receive your initial sample order. You will receive Probiotic Complete monthly at the exclusively discounted price of $ 59.99 for the members of Probiotic Complete Monthly Club, plus S&H ($9.99).

By selecting the Free Trial offer, you are proactively opting into our Probiotic Complete Monthly Club. Additionally, you are NOT obligated to remain a member, there are no minimum purchases, and you may discontinue this program at ANY TIME. Each additional shipment you receive contains 1 bottle of Probiotic Complete. The credit card you use today will be billed $59.99 plus $9.99 shipping and handling for each shipment you receive. You will receive your next shipment in approximately 30 days. Any shipments that are refused or returned without prior authorization may not be eligible for a refund. To discontinue your membership or request a refund, call our Customer Care Line at 1-888-610-3872 , Monday - Friday, 8AM - 12AM EST, and Saturday from 8AM - 6PM. Please note that if you wish to discontinue membership, you MUST cancel prior to the next shipment to avoid being charged."

Very confusing!

The Acai Berry company states: "You are not obligated to purchase after you receive your free trial bottle and you may cancel anytime by calling 1-866-938-4832, chat live with a customer service representative or send us a message using our secure ticketing system Monday thru Friday 9AM-6PM Eastern Standard Time within the 15 day cancellation period. Even if you decide to cancel, please keep the FREE bottle/s as our gift to you. You will never be billed.

Unless you call to cancel, you'll continue to get a fresh one-month supply of Acai Berry Supreme every 30 days for the low price of $88.62 plus $5.95 shipping and handling for a total of $94.57 and a fresh one-month supply of Total Cleanse every 30 days for the low price of $78.56 plus $5.95 shipping and handling for a total of $84.51. You can cancel anytime."

So what did I do - I told them I would pay them, that that they were misleading people and I would also report them. If they charged me again they would have a lawsuit on their hands. She assured me they would not and that she felt bad. I wished her good luck and told her to start looking for a new job because this one would be out of business very soon.

MORAL OF THE STORY: There is no such thing as FREE if you pay shipping and handling! Watch out for tag teams, too. I learned an expensive $70 lesson and will keep you posted.

Bargersville, Indiana

This report was posted on Ripoff Report on 02/27/2009 08:53 AM and is a permanent record located here: http://www.ripoffreport.com/r/Probiotic-Complete-Sample-ProgramLife-Fit-Labs/Webberville-Missouri-48892/Probiotic-Complete-Sample-ProgramLife-Fit-LabsAcai-Berry-Free-Sample-is-not-FREE-Webberv-429031. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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