• Report: #1032444

Complaint Review: Procard International

  • Submitted: Mon, August 13, 2007
  • Updated: Mon, September 10, 2007

  • Reported By:Warrenton Missouri
Procard International
6709 West 119th #501 Overland Park, Kansas U.S.A.

Procard International They will certainly scam you! Overland Park Kansas

*Author of original report: Here's what I got

*Author of original report: Please don't tell me to get it together

*UPDATE Employee: Procard International's cancellation policies are clearly defined

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I was sent emails when I signed up saying all you had to do was cancel by calling them or you could send it through the mail.Well I wanted mine done quickly so I called them.

3 months later now they have not canceled and I am finding out that their info is misleading according to them the number is there so you can call to get info on how to cancel, not what it says in the info I received from them.

So they are still taking money out of my account for something I never have used, I never even got the cards.
THey are total scam artists, they change the meaning of words they send you when you start with them to please them.

I too signed up with them because it seemed so legitimate, but was I wrong the leads they sent me were bogus, invalid emails and phone numbers. The people you talk to lie and now they are stealing money from me.
How can people get away with this.
Everyone needs to know they will scam you dry, so stay away from them.

Pam
Warrenton, Missouri
U.S.A.

This report was posted on Ripoff Report on 08/13/2007 02:52 PM and is a permanent record located here: http://www.ripoffreport.com/r/Procard-International/Overland-Park-Kansas-66209/Procard-International-They-will-certainly-scam-you-Overland-Park-Kansas-1032444. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 3Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

Here's what I got

AUTHOR: Pam - (U.S.A.)

THIS IS WHAT I WAS EMAILED WHEN I SIGNED UP NOTICE HOW THE EMPLOYEE TOOK OUT THE PART THAT MAKES ME RIGHT AND THEM WRONG, WHERE IT SAYS CALL OR WRIGHT????

"All memberships and this agreement are protected by the following standard policy:
Procard International has a very simple member agreement including a (30) day money-back guarantee for its members. If for any reason you are dissatisfied with the services you may terminate or cancel the member agreement by calling 816-356-1520 or sending a written cancellation notice to Procard International 6709 West 119th street #501, Overland Park, Ks 66209. Upon receipt of written notification to Procard International, L.L.C., membership will discontinue. This notice (and membership card(s)) must be received at least three (3) days prior to the next scheduled payment date. Membership will discontinue on the next one to two billing statements, depending on the receipt date of written notification. This agreement can be cancelled for non-payment. If you cancel for any reason within (30) days, you will receive a full refund. Non-refundable one-time fees include the One-time administrative processing fee of $19.95. It is the mutual responsibility of the member and the company to keep the membership in force. To guarantee uninterrupted services, the company continues the services unless notified by member thru the above methods.
Annual memberships will automatically be converted to monthly memberships at renewal time and follow the same policies as with monthly memberships. Annual memberships may stay as an annual membership upon written request by member to [email protected] or the request may be mailed to Procard International 6709 West 119th street #501, Overland Park, Ks 66209.

All memberships are protected by the following standard policy: "I hereby authorize my bank or credit card company to debit my account (the above account information submitted by applicant) on the 1st of each month and pay Procard International (hereinafter called the "company") the current monthly amount each month beginning next month including periodic rate increases. This authorization is to remain in force until the "company" has received written notification of the termination in such time and in such manner as to afford the "company" and/or the bank(s) a reasonable option to act on it. In the event that the "company" notifies the bank(s) or credit card company that funds transferred were not entitled to the company, I hereby authorize and direct the bank(s) to return said funds to the member account." Acceptance of membership or 3 business days after purchase affirms the above procedures.

Procard International reserves the right to change any of its rules, policies, pricing, and/or discounts at any time. Monthly membership fees are subject to periodic rate increases, at which time, members will be notified via Email 30 days prior to any increases.

All questions or inquiries are to be directed to [email protected]"
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#2 Author of original report

Please don't tell me to get it together

AUTHOR: Pam - (U.S.A.)

The info I received said call or write, I chose to call so it would be done quicker.
It does go on to tell you about the written cancelation, but it doesn't say you must do both.
The way it reads to me is you can call or write, if you write follow the directions after.
It never states both must be done it clearly states OR!!!!
And for someone who doesn't know me to tell me to get it together, is just not necessary. I know what I read, I saved the email and I did the right thing, ProCard just wants to scam people and take money from people who don't have it.
I was evicted from my home because my rent check bounced because of this company.
I have sent a cancelation letter, they haven't acknowledged it.
Am I canceled, still don't know.
DON'T SIGN UP FOR ANYTHING WITH THIS COMPANY THEY WILL SCAM YOU!!!
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#3 UPDATE Employee

Procard International's cancellation policies are clearly defined

AUTHOR: Greg - (U.S.A.)

Pam,

You are going to have to get it together. Procard clearly defines its cancellation policies directly under "Membership Policies". Let me help you out, it states the following:

"If for any reason you are dissatisfied with the services, you may terminate membership at any time by written notification to Procard International, LLC. Upon receipt of written notification to Procard International, LLC. membership will discontinue on the next one to two billing statements, depending on the processing date of written notification. There is no refund for processing or other membership fees after your 30 day no risk membership has lapsed. It is the mutual responsibility of the member and the company to keep the membership in force. To guarantee uninterrupted service, the company continues the services unless notified by member in writing. Acceptance of membership affirms this procedure."

Do you see that they make reference to written cancellation on 4 different occassions. This is all readily available prior to enrollment. I work for the company and agree with their policy. They gave you membership cards in good faith, so you need to return them. Also, imagine if you were in the middle of a procedure with a dentist, and you no longer showed up as a member on the database because you called in the cancellation. They need a paper trail so that they are not liable for your payments to the dentist or any other provider. i.e. subsequent billing, etc...

Just follow their readily available steps for cancellation, and they will no longer exist for you.
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